Poorly service

Subject: Urgent Complaint – Misdelivery of My Package

Dear Courier Guy and Bella Luna Watches,

I am writing to formally complain about the mishandling of my package, which was supposed to be delivered to my home address as per the agreement. However, the package was delivered to the wrong address and handed over to an unknown person without the required secret PIN that I received via email.

Despite providing my correct delivery details, neither Courier Guy nor Bella Luna Watches can confirm who received my package or where it was delivered. This is highly unprofessional and unacceptable. When I contacted customer service, I was simply told to send an email instead of being given immediate assistance.

I demand an urgent follow-up on this matter, a formal apology, and for my package to be delivered directly to my doorstep as originally agreed. Please provide an update on the investigation and a resolution as soon as possible.

I expect a prompt response and a solution to this issue.

Sincerely, [Petro Mashamaite] [0712562357] [petermashamaite012@gmail.com]