Cancellation of an online pegboard l

Good evening. I made an online purchase and immediately when I saw how much was taken from my bank, I sent an email of cancellation. I’m being ignored even Maria on Live chat went quite. Please assist

Maria says: Hello Constance . My name is Maria how can I help you? Constance says: Hi Maria Constance says: I made an order yesterday morning and saw four hundred and a couple rands. I paid only to find its R4 something per item and was billed one thousand four hundred and something. Immediately I sent support email for cancellation. No one comes back to me only the emails of invoicing, billing then shipping. I was about to register my complaint on hellopeter Constance says: Good day Within 2 minutes after purchasing I sent mail that I’m canceling my order but you continued to invoice and ship the order. Now who is liable for the return of this product Please stop the process and refund me or else I’m going to media. All emails are kept and I will use as proof. How can I send an email of cancel order and you invoice and ship the cancelled order. This is unfair business practices . I am a consumer and I know my rights. Refund me the money I paid into the bank account number that I provided Hope you will be able to reverse the transaction and refund me today. I’m turning 50 today so I want to spoil myself with that money Hope this email finds you well Caring Regards Connie Sent from my iPhone Constance says: Re: Nuviante Confirmation (#640016D2DE) (#46400-A74DE) Constance says: I’m sending you communication Constance says: I have sent you 3 emails of cancellation of an order this morning but you continue to invoice and now this!!!!!!!!!! “”Dear Connie, We are happy to report your order has been successfully processed by our warehouse and is on the way! Please keep in mind that if you ordered multiple products, your shipments may be combined in the same package. Product Shipment: Nuviante Eyelash Enhancer - 1 Pack Shipment Website: http://wpdstrack.com/ Shipment Number: ASL20190828ZA3760911 Date Shipped: 8/28/2019 Order: 9A2***00AE093C83852584640016D2DE Many Thanks, Nuviante Contact Us””” Is this a joke???????? Please refund my money I have canceled and don’t act blond or else will consult my attorney and go to hellopeter to report this I need my money asap Regards Connie Sent from my iPhone On 28 Aug 2019, at 19:20, support@bellavei.cormt wrote: Dear Customer, "Thank you for your email. Our records indicate that you have ordered: (product name) for (bill). The order confirmation you received is the only form of an invoice we have in addition to the product information found above. Shipping to your country takes 3 - 4 weeks. The price indicated on the website is the price for each item, and not the price of the entire package. We appreciate your business and apologize for any inconvenience. " Kind Regards, BellaVeì Support ___________________________________________________ Your initial message : 28-Aug-2019 00:48:58: CONSTANCE SPHIWE MOJELE Good morning Will you please cancel my order and refund me my money int the following bank account details: Bank Name: Capitec; Branch Code:470010; Account Number:1137606140 Savings account. Please tell me when will the refund be done, the sooner the better Hope this email finds you well Caring Regards Connie Sent from my iPhone On 28 Aug 2019, at 06:33, support@bellavei.com wrote: Nuviante Dear Connie, Thank you and congratulations on your recent order of Nuviante. Made with the highest quality natural ingredients, our Nuviante system starts from within to help support your hair, eyelashes and scalp. Our products work together to create a synergistic effect that can reverse the signs of aging and hair loss with incredible results. Please allow 14-21 business days for delivery. We are always here to help, so please don’t hesitate to contact customer support with any questions. Many Thanks, Nuviante Contact Us Our Mission at Nuviante Our goal is to bring professional skincare solutions to women and men that promote beautiful, healthy, and nourished skin at a great value. We know that when you try our products, the incredible results will make you a lifelong believer in the power of Nuviante! © Copyright 2016 Nuviante. This message was sent to conniemojele@yahoo.com. If you would prefer not to receive future emails, please unsubscribe. BellaVei, BellaVei, Linlithgow, EH49 9AZ This message was sent to conniemojele@yahoo.com. If you would prefer not to receive future emails, please unsubscribe. BellaVei, BellaVei, Linlithgow, EH49 9AZ Maria says: Hello Good Day, for me to further assist you I need to pull out your account first so can I have your Full Name and Email Address? Constance says: Constance Sphiwe Mojele. Email: conniemojele @yahoo.com Maria says: Thank you, one moment and let me check your records. Constance says: Re: Nuviante Confirmation (#640016D2DE) (#46400-A74DE) Constance says: Please refund me my money as I was under the impression that it was for the items. When will my money be refunded, I don’t see a need that you invoice and tell me about delivery as I have already informed you that I am canceling the transaction. Hope you will refund me soon Caring Regards Connie Sent from my iPhone On 28 Aug 2019, at 19:20, support@bellavei.com wrote: Dear Customer, "Thank you for your email. Our records indicate that you have ordered: (product name) for (bill). The order confirmation you received is the only form of an invoice we have in addition to the product information found above. Shipping to your country takes 3 - 4 weeks. The price indicated on the website is the price for each item, and not the price of the entire package. We appreciate your business and apologize for any inconvenience. " Kind Regards, BellaVeì Support ___________________________________________________ Your initial message : 28-Aug-2019 00:48:58: CONSTANCE SPHIWE MOJELE Good morning Will you please cancel my order and refund me my money int the following bank account details: Bank Name: Capitec; Branch Code:470010; Account Number:1137606140 Savings account. Please tell me when will the refund be done, the sooner the better Hope this email finds you well Caring Regards Connie Sent from my iPhone On 28 Aug 2019, at 06:33, support@bellavei.com wrote: Nuviante Dear Connie, Thank you and congratulations on your recent order of Nuviante. Made with the highest quality natural ingredients, our Nuviante system starts from within to help support your hair, eyelashes and scalp. Our products work together to create a synergistic effect that can reverse the signs of aging and hair loss with incredible results. Please allow 14-21 business days for delivery. We are always here to help, so please don’t hesitate to contact customer support with any questions. Many Thanks, Nuviante Contact Us Our Mission at Nuviante Our goal is to bring professional skincare solutions to women and men that promote beautiful, healthy, and nourished skin at a great value. We know that when you try our products, the incredible results will make you a lifelong believer in the power of Nuviante! © Copyright 2016 Nuviante. This message was sent to conniemojele@yahoo.com. If you would prefer not to receive future emails, please unsubscribe. BellaVei, BellaVei, Linlithgow, EH49 9AZ This message was sent to conniemojele@yahoo.com. If you would prefer not to receive future emails, please unsubscribe. BellaVei, BellaVei, Linlithgow, EH49 9AZ Maria says: Thanks for waiting. As per checking you had ordered Nuviante Lash of 4 bottles on 28-AUG-2019 correct? Constance says: I wanted 1 bottle & I thought the price was that four hundred and something only to realize I was wrong. I’m canceling the order and wang go be refunded Constance says: The shipment should be stopped as I cancelled after 2 minutes of payment Constance says: Are you still there Maria? Constance says: Hello Constance says: Are you still there Maria?