B
Bellavei
Unclaimed Business
B
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSG
Shanette G
1 reviews | Active since Jan 2020
23 Feb 2021, 07:20
Bellavei must be the worst company I have ever dealt with. I purchased one unit of Nuviante Eyelash enhancer and supplied my credit card details. I was immediately billed for FOUR items. I immediately cancelled my order but it was too late as the money ha
Bellavei must be the worst company I have ever dealt with. I purchased one unit of Nuviante Eyelash enhancer and supplied my credit card details. I was immediately billed for FOUR items. I immediately cancelled my order but it was too late as the money had already left my account. Despite several attempts to contact them and get a refund they just send emails thanking me for buying from them and saying that I will be receiving my consignment shortly. Nothing arrived and months later I am out of pocket and now they say that "the bank cannot refund me". I never bought the products from their bank! I bought from them and as such Bellavei should refund me. I have subsequently seen numerous posts from very dissatisfied customers and wish to warn people about them. If you purchase one item from them it automatically becomes FOUR! I wish I knew how to get a refund. Their so called customer support email informs me that my consignment left their " Unknown premises" and arrived in South Africa 3 days later....absolutely impossible. I asked for the name of the courier so that I could try to track my parcel but they said they don't use a courier ...They use a "USPS"....no idea what that is.....the parcel never gets sent! I just want to warn people to NOT BUY FROM BELLAVEI
Helpful (0)
|Replies (0)SG
Shanette G
1 reviews | Active since Jan 2020
23 Feb 2021, 07:20
Bellavei must be the worst company I have ever dealt with. I purchased one unit of Nuviante Eyelash enhancer and supplied my credit card details. I was immediately billed for FOUR items. I immediately cancelled my order but it was too late as the money ha
Bellavei must be the worst company I have ever dealt with. I purchased one unit of Nuviante Eyelash enhancer and supplied my credit card details. I was immediately billed for FOUR items. I immediately cancelled my order but it was too late as the money had already left my account. Despite several attempts to contact them and get a refund they just send emails thanking me for buying from them and saying that I will be receiving my consignment shortly. Nothing arrived and months later I am out of pocket and now they say that "the bank cannot refund me". I never bought the products from their bank! I bought from them and as such Bellavei should refund me. I have subsequently seen numerous posts from very dissatisfied customers and wish to warn people about them. If you purchase one item from them it automatically becomes FOUR! I wish I knew how to get a refund. Their so called customer support email informs me that my consignment left their " Unknown premises" and arrived in South Africa 3 days later....absolutely impossible. I asked for the name of the courier so that I could try to track my parcel but they said they don't use a courier ...They use a "USPS"....no idea what that is.....the parcel never gets sent! I just want to warn people to NOT BUY FROM BELLAVEI
0
Replies (0)CM
Constance M
1 reviews | Active since Jan 2020
30 Aug 2019, 04:07
Cancellation of an online pegboard l
Good evening. I made an online purchase and immediately when I saw how much was taken from my bank, I sent an email of cancellation. I’m being ignored even Maria on Live chat went quite. Please assist Maria says: Hello Constance . My name is Maria how can I help you? Constance says: Hi Maria Constance says: I made an order yesterday morning and saw four hundred and a couple rands. I paid only to find its R4 something per item and was billed one thousand four hundred and something. Immediately I sent support email for cancellation. No one comes back to me only the emails of invoicing, billing then shipping. I was about to register my complaint on hellopeter Constance says: Good day Within 2 minutes after purchasing I sent mail that I’m canceling my order but you continued to invoice and ship the order. Now who is liable for the return of this product Please stop the process and refund me or else I’m going to media. All emails are kept and I will use as proof. How can I send an email of cancel order and you invoice and ship the cancelled order. This is unfair business practices . I am a consumer and I know my rights. Refund me the money I paid into the bank account number that I provided Hope you will be able to reverse the transaction and refund me today. I’m turning 50 today so I want to spoil myself with that money Hope this email finds you well Caring Regards Connie Sent from my iPhone Constance says: Re: Nuviante Confirmation (#640016D2DE) (#46400-A74DE) Constance says: I’m sending you communication Constance says: I have sent you 3 emails of cancellation of an order this morning but you continue to invoice and now this!!!!!!!!!! “”Dear Connie, We are happy to report your order has been successfully processed by our warehouse and is on the way! Please keep in mind that if you ordered multiple products, your shipments may be combined in the same package. Product Shipment: Nuviante Eyelash Enhancer - 1 Pack Shipment Website: http://wpdstrack.com/ Shipment Number: ASL20190828ZA3760911 Date Shipped: 8/28/2019 Order: 9A2***00AE093C83852584640016D2DE Many Thanks, Nuviante Contact Us””” Is this a joke???????? Please refund my money I have canceled and don’t act blond or else will consult my attorney and go to hellopeter to report this I need my money asap Regards Connie Sent from my iPhone On 28 Aug 2019, at 19:20, support@bellavei.cormt wrote: Dear Customer, "Thank you for your email. Our records indicate that you have ordered: (product name) for (bill). The order confirmation you received is the only form of an invoice we have in addition to the product information found above. Shipping to your country takes 3 - 4 weeks. The price indicated on the website is the price for each item, and not the price of the entire package. We appreciate your business and apologize for any inconvenience. " Kind Regards, BellaVeì Support ___________________________________________________ Your initial message : 28-Aug-2019 00:48:58: CONSTANCE SPHIWE MOJELE Good morning Will you please cancel my order and refund me my money int the following bank account details: Bank Name: Capitec; Branch Code:470010; Account Number:1137606140 Savings account. Please tell me when will the refund be done, the sooner the better Hope this email finds you well Caring Regards Connie Sent from my iPhone On 28 Aug 2019, at 06:33, support@bellavei.com wrote: Nuviante Dear Connie, Thank you and congratulations on your recent order of Nuviante. Made with the highest quality natural ingredients, our Nuviante system starts from within to help support your hair, eyelashes and scalp. Our products work together to create a synergistic effect that can reverse the signs of aging and hair loss with incredible results. Please allow 14-21 business days for delivery. We are always here to help, so please don’t hesitate to contact customer support with any questions. Many Thanks, Nuviante Contact Us Our Mission at Nuviante Our goal is to bring professional skincare solutions to women and men that promote beautiful, healthy, and nourished skin at a great value. We know that when you try our products, the incredible results will make you a lifelong believer in the power of Nuviante! © Copyright 2016 Nuviante. This message was sent to conniemojele@yahoo.com. If you would prefer not to receive future emails, please unsubscribe. BellaVei, BellaVei, Linlithgow, EH49 9AZ This message was sent to conniemojele@yahoo.com. If you would prefer not to receive future emails, please unsubscribe. BellaVei, BellaVei, Linlithgow, EH49 9AZ Maria says: Hello Good Day, for me to further assist you I need to pull out your account first so can I have your Full Name and Email Address? Constance says: Constance Sphiwe Mojele. Email: conniemojele @yahoo.com Maria says: Thank you, one moment and let me check your records. Constance says: Re: Nuviante Confirmation (#640016D2DE) (#46400-A74DE) Constance says: Please refund me my money as I was under the impression that it was for the items. When will my money be refunded, I don’t see a need that you invoice and tell me about delivery as I have already informed you that I am canceling the transaction. Hope you will refund me soon Caring Regards Connie Sent from my iPhone On 28 Aug 2019, at 19:20, support@bellavei.com wrote: Dear Customer, "Thank you for your email. Our records indicate that you have ordered: (product name) for (bill). The order confirmation you received is the only form of an invoice we have in addition to the product information found above. Shipping to your country takes 3 - 4 weeks. The price indicated on the website is the price for each item, and not the price of the entire package. We appreciate your business and apologize for any inconvenience. " Kind Regards, BellaVeì Support ___________________________________________________ Your initial message : 28-Aug-2019 00:48:58: CONSTANCE SPHIWE MOJELE Good morning Will you please cancel my order and refund me my money int the following bank account details: Bank Name: Capitec; Branch Code:470010; Account Number:1137606140 Savings account. Please tell me when will the refund be done, the sooner the better Hope this email finds you well Caring Regards Connie Sent from my iPhone On 28 Aug 2019, at 06:33, support@bellavei.com wrote: Nuviante Dear Connie, Thank you and congratulations on your recent order of Nuviante. Made with the highest quality natural ingredients, our Nuviante system starts from within to help support your hair, eyelashes and scalp. Our products work together to create a synergistic effect that can reverse the signs of aging and hair loss with incredible results. Please allow 14-21 business days for delivery. We are always here to help, so please don’t hesitate to contact customer support with any questions. Many Thanks, Nuviante Contact Us Our Mission at Nuviante Our goal is to bring professional skincare solutions to women and men that promote beautiful, healthy, and nourished skin at a great value. We know that when you try our products, the incredible results will make you a lifelong believer in the power of Nuviante! © Copyright 2016 Nuviante. This message was sent to conniemojele@yahoo.com. If you would prefer not to receive future emails, please unsubscribe. BellaVei, BellaVei, Linlithgow, EH49 9AZ This message was sent to conniemojele@yahoo.com. If you would prefer not to receive future emails, please unsubscribe. BellaVei, BellaVei, Linlithgow, EH49 9AZ Maria says: Thanks for waiting. As per checking you had ordered Nuviante Lash of 4 bottles on 28-AUG-2019 correct? Constance says: I wanted 1 bottle & I thought the price was that four hundred and something only to realize I was wrong. I’m canceling the order and wang go be refunded Constance says: The shipment should be stopped as I cancelled after 2 minutes of payment Constance says: Are you still there Maria? Constance says: Hello Constance says: Are you still there Maria?
Helpful (0)
|Replies (0)CM
Constance M
1 reviews | Active since Jan 2020
30 Aug 2019, 04:07
Cancellation of an online pegboard l
Good evening. I made an online purchase and immediately when I saw how much was taken from my bank, I sent an email of cancellation. I’m being ignored even Maria on Live chat went quite. Please assist Maria says: Hello Constance . My name is Maria how can I help you? Constance says: Hi Maria Constance says: I made an order yesterday morning and saw four hundred and a couple rands. I paid only to find its R4 something per item and was billed one thousand four hundred and something. Immediately I sent support email for cancellation. No one comes back to me only the emails of invoicing, billing then shipping. I was about to register my complaint on hellopeter Constance says: Good day Within 2 minutes after purchasing I sent mail that I’m canceling my order but you continued to invoice and ship the order. Now who is liable for the return of this product Please stop the process and refund me or else I’m going to media. All emails are kept and I will use as proof. How can I send an email of cancel order and you invoice and ship the cancelled order. This is unfair business practices . I am a consumer and I know my rights. Refund me the money I paid into the bank account number that I provided Hope you will be able to reverse the transaction and refund me today. I’m turning 50 today so I want to spoil myself with that money Hope this email finds you well Caring Regards Connie Sent from my iPhone Constance says: Re: Nuviante Confirmation (#640016D2DE) (#46400-A74DE) Constance says: I’m sending you communication Constance says: I have sent you 3 emails of cancellation of an order this morning but you continue to invoice and now this!!!!!!!!!! “”Dear Connie, We are happy to report your order has been successfully processed by our warehouse and is on the way! Please keep in mind that if you ordered multiple products, your shipments may be combined in the same package. Product Shipment: Nuviante Eyelash Enhancer - 1 Pack Shipment Website: http://wpdstrack.com/ Shipment Number: ASL20190828ZA3760911 Date Shipped: 8/28/2019 Order: 9A2***00AE093C83852584640016D2DE Many Thanks, Nuviante Contact Us””” Is this a joke???????? Please refund my money I have canceled and don’t act blond or else will consult my attorney and go to hellopeter to report this I need my money asap Regards Connie Sent from my iPhone On 28 Aug 2019, at 19:20, support@bellavei.cormt wrote: Dear Customer, "Thank you for your email. Our records indicate that you have ordered: (product name) for (bill). The order confirmation you received is the only form of an invoice we have in addition to the product information found above. Shipping to your country takes 3 - 4 weeks. The price indicated on the website is the price for each item, and not the price of the entire package. We appreciate your business and apologize for any inconvenience. " Kind Regards, BellaVeì Support ___________________________________________________ Your initial message : 28-Aug-2019 00:48:58: CONSTANCE SPHIWE MOJELE Good morning Will you please cancel my order and refund me my money int the following bank account details: Bank Name: Capitec; Branch Code:470010; Account Number:1137606140 Savings account. Please tell me when will the refund be done, the sooner the better Hope this email finds you well Caring Regards Connie Sent from my iPhone On 28 Aug 2019, at 06:33, support@bellavei.com wrote: Nuviante Dear Connie, Thank you and congratulations on your recent order of Nuviante. Made with the highest quality natural ingredients, our Nuviante system starts from within to help support your hair, eyelashes and scalp. Our products work together to create a synergistic effect that can reverse the signs of aging and hair loss with incredible results. Please allow 14-21 business days for delivery. We are always here to help, so please don’t hesitate to contact customer support with any questions. Many Thanks, Nuviante Contact Us Our Mission at Nuviante Our goal is to bring professional skincare solutions to women and men that promote beautiful, healthy, and nourished skin at a great value. We know that when you try our products, the incredible results will make you a lifelong believer in the power of Nuviante! © Copyright 2016 Nuviante. This message was sent to conniemojele@yahoo.com. If you would prefer not to receive future emails, please unsubscribe. BellaVei, BellaVei, Linlithgow, EH49 9AZ This message was sent to conniemojele@yahoo.com. If you would prefer not to receive future emails, please unsubscribe. BellaVei, BellaVei, Linlithgow, EH49 9AZ Maria says: Hello Good Day, for me to further assist you I need to pull out your account first so can I have your Full Name and Email Address? Constance says: Constance Sphiwe Mojele. Email: conniemojele @yahoo.com Maria says: Thank you, one moment and let me check your records. Constance says: Re: Nuviante Confirmation (#640016D2DE) (#46400-A74DE) Constance says: Please refund me my money as I was under the impression that it was for the items. When will my money be refunded, I don’t see a need that you invoice and tell me about delivery as I have already informed you that I am canceling the transaction. Hope you will refund me soon Caring Regards Connie Sent from my iPhone On 28 Aug 2019, at 19:20, support@bellavei.com wrote: Dear Customer, "Thank you for your email. Our records indicate that you have ordered: (product name) for (bill). The order confirmation you received is the only form of an invoice we have in addition to the product information found above. Shipping to your country takes 3 - 4 weeks. The price indicated on the website is the price for each item, and not the price of the entire package. We appreciate your business and apologize for any inconvenience. " Kind Regards, BellaVeì Support ___________________________________________________ Your initial message : 28-Aug-2019 00:48:58: CONSTANCE SPHIWE MOJELE Good morning Will you please cancel my order and refund me my money int the following bank account details: Bank Name: Capitec; Branch Code:470010; Account Number:1137606140 Savings account. Please tell me when will the refund be done, the sooner the better Hope this email finds you well Caring Regards Connie Sent from my iPhone On 28 Aug 2019, at 06:33, support@bellavei.com wrote: Nuviante Dear Connie, Thank you and congratulations on your recent order of Nuviante. Made with the highest quality natural ingredients, our Nuviante system starts from within to help support your hair, eyelashes and scalp. Our products work together to create a synergistic effect that can reverse the signs of aging and hair loss with incredible results. Please allow 14-21 business days for delivery. We are always here to help, so please don’t hesitate to contact customer support with any questions. Many Thanks, Nuviante Contact Us Our Mission at Nuviante Our goal is to bring professional skincare solutions to women and men that promote beautiful, healthy, and nourished skin at a great value. We know that when you try our products, the incredible results will make you a lifelong believer in the power of Nuviante! © Copyright 2016 Nuviante. This message was sent to conniemojele@yahoo.com. If you would prefer not to receive future emails, please unsubscribe. BellaVei, BellaVei, Linlithgow, EH49 9AZ This message was sent to conniemojele@yahoo.com. If you would prefer not to receive future emails, please unsubscribe. BellaVei, BellaVei, Linlithgow, EH49 9AZ Maria says: Thanks for waiting. As per checking you had ordered Nuviante Lash of 4 bottles on 28-AUG-2019 correct? Constance says: I wanted 1 bottle & I thought the price was that four hundred and something only to realize I was wrong. I’m canceling the order and wang go be refunded Constance says: The shipment should be stopped as I cancelled after 2 minutes of payment Constance says: Are you still there Maria? Constance says: Hello Constance says: Are you still there Maria?
0
Replies (0)LE
GO
ADP
Anné Du Preez
1 reviews | Active since Jan 2020
15 Nov 2018, 09:36
Folliclerx sold by Bellavei criminals
So I see this ad on News24 for this hair growth tablets, recommend by one of their team who tried it and raved about his hair growth success. It stated that the product is in high demand and to click on a link to order asap, which I was stupid enough to believe and On September 17th, 2018, I ordered 3 bottles of Folliclerx. An amount of R1800 and some odd rands were deducted from my account shortly thereafter and gave my shipping address in Cape Town, South Africa. I've didn't receive any confirmation of the order, or a tracking number via the email I provided so after making an enquiry via email, I eventually got this automated response on October 2nd:- Thank you for your email. Our records indicate that you have ordered : FollicleRX - 3 Bottle 1897.50 The order confirmation you received is the only form of an invoice we have in addition to the product information found above. Shipping to your country takes 3 - 4 weeks. The price indicated on the website is the price for each bottle, and not the price of the entire package. This last sentence is complete bs, as the link I clicked upon clearly states that's the price for 3 bottles. I wasn't going to argue at this point and replied as follows:- Thank you for the response, but you've not provided me with a tracking number, or an order number, this is unacceptable and suspicious. I already regret ordering from you. Send order number and tracking number or I will report you. To which they replied with:- Dear Customer, Thank you for your email. You should have received a shipping number and website shortly after the purchase of your product. This is not a tracking number. Please click here: http://wpdstrack.com/ Shipment number: ASL ********** 9ZA ********** The parcel service used in the delivery is not able to track international shipments to their final destination due to the local postal authority. The information given should only be used to confirm your order has been processed and is en route to its final destination. Once your shipment departs the US , no further changes will be made. We appreciate your business and apologize for any inconvenience. Kind Regards, BellaVeì Support So I click on the tracking site and slot in the number, and it says the order arrived in the country of destination on September 29th, and further that item has been transferred to the local post and that no further updates will be given. That's it. No local postal order tracking number, no further information as to how to get your parcel, and only meaningless automated responses via email. Needless to say, no product or refund received , despite numerous email requests. One of their automated responses read as follows Dear Customer, Greetings, Thank you for contacting customer support. We are unable to process your request through email. Please visit our website http://www.bellavei.com/ , all our support teams contacts and Online Chat are available. Kind Regards, BellaVei Support Team They repeat the same BS on their website as per their initial email replies and give a different e mail address and telephone number for a number of different countries. South Africa isn't anywhere on the list and there's no chat line available. On their own admission they are unable to process my request via email, the reason beyond me. Their website sells a number of other products besides the Folliclerx tablets, and it's disturbing to realize that this company is in actually not selling anything, but are nothing but common criminals who mislead innocent members of the public and rob them in broad daylight. My only hope is that someone will read this review before paying over their hard earned cash to this crimal internet syndicate who steal money from people all over the world.
Helpful (0)
|Replies (0)ADP
Anné Du Preez
1 reviews | Active since Jan 2020
15 Nov 2018, 09:36
Folliclerx sold by Bellavei criminals
So I see this ad on News24 for this hair growth tablets, recommend by one of their team who tried it and raved about his hair growth success. It stated that the product is in high demand and to click on a link to order asap, which I was stupid enough to believe and On September 17th, 2018, I ordered 3 bottles of Folliclerx. An amount of R1800 and some odd rands were deducted from my account shortly thereafter and gave my shipping address in Cape Town, South Africa. I've didn't receive any confirmation of the order, or a tracking number via the email I provided so after making an enquiry via email, I eventually got this automated response on October 2nd:- Thank you for your email. Our records indicate that you have ordered : FollicleRX - 3 Bottle 1897.50 The order confirmation you received is the only form of an invoice we have in addition to the product information found above. Shipping to your country takes 3 - 4 weeks. The price indicated on the website is the price for each bottle, and not the price of the entire package. This last sentence is complete bs, as the link I clicked upon clearly states that's the price for 3 bottles. I wasn't going to argue at this point and replied as follows:- Thank you for the response, but you've not provided me with a tracking number, or an order number, this is unacceptable and suspicious. I already regret ordering from you. Send order number and tracking number or I will report you. To which they replied with:- Dear Customer, Thank you for your email. You should have received a shipping number and website shortly after the purchase of your product. This is not a tracking number. Please click here: http://wpdstrack.com/ Shipment number: ASL ********** 9ZA ********** The parcel service used in the delivery is not able to track international shipments to their final destination due to the local postal authority. The information given should only be used to confirm your order has been processed and is en route to its final destination. Once your shipment departs the US , no further changes will be made. We appreciate your business and apologize for any inconvenience. Kind Regards, BellaVeì Support So I click on the tracking site and slot in the number, and it says the order arrived in the country of destination on September 29th, and further that item has been transferred to the local post and that no further updates will be given. That's it. No local postal order tracking number, no further information as to how to get your parcel, and only meaningless automated responses via email. Needless to say, no product or refund received , despite numerous email requests. One of their automated responses read as follows Dear Customer, Greetings, Thank you for contacting customer support. We are unable to process your request through email. Please visit our website http://www.bellavei.com/ , all our support teams contacts and Online Chat are available. Kind Regards, BellaVei Support Team They repeat the same BS on their website as per their initial email replies and give a different e mail address and telephone number for a number of different countries. South Africa isn't anywhere on the list and there's no chat line available. On their own admission they are unable to process my request via email, the reason beyond me. Their website sells a number of other products besides the Folliclerx tablets, and it's disturbing to realize that this company is in actually not selling anything, but are nothing but common criminals who mislead innocent members of the public and rob them in broad daylight. My only hope is that someone will read this review before paying over their hard earned cash to this crimal internet syndicate who steal money from people all over the world.
0
Replies (0)JT
Joey T
1 reviews | Active since Jan 2020
11 Sept 2018, 13:12
Scam _ Bellavei _ Nuviante Eyelash Enhancer
I ordered the Eyelash Enhancer on the 12 July 2018. My credit card was debited immediately. To date, 11 August 2018, I have not received the product. Definitely a scam.
Helpful (0)
|Replies (0)WG
W G
1 reviews | Active since Jan 2020
21 Aug 2018, 09:41
BELLAVEI SCAM -pure skin company
Can someone please expose these scammers from a company name Bellavei Pure skin company who advertise internationally and in South Africa on news 24 paid content ads. i ordered products from them with a legal shipment number etc . they debited my credit card immediately with an amount much more than they advertise there follicle RX product only to discover they dont answer your emails and that is was an absolute scam because i never received any products.
Helpful (0)
|Replies (0)WG
W G
1 reviews | Active since Jan 2020
21 Aug 2018, 09:41
BELLAVEI SCAM -pure skin company
Can someone please expose these scammers from a company name Bellavei Pure skin company who advertise internationally and in South Africa on news 24 paid content ads. i ordered products from them with a legal shipment number etc . they debited my credit card immediately with an amount much more than they advertise there follicle RX product only to discover they dont answer your emails and that is was an absolute scam because i never received any products.
0
Replies (0)SM
Sarah M
1 reviews | Active since Jan 2020
7 Jun 2018, 19:11
Scammed of my Last Penny
I ordered products worth approximately 2500 rands on the 20 February 2018. To date nothing has been posted. The only thing happening is the debiting of 2 amounts every month, 1 amount is 149.95 the other 2 rand sumthing for cross border. I have been buying online for more than 5 years but never experienced such disgust and disappointment. I used my last money to purchase products that I never received. All emails returned with" high vol orders". Never again and I ask any African to be ware of this scam. This is a "White Collar Scam"
Helpful (0)
|Replies (0)SM
Sarah M
1 reviews | Active since Jan 2020
7 Jun 2018, 19:11
Scammed of my Last Penny
I ordered products worth approximately 2500 rands on the 20 February 2018. To date nothing has been posted. The only thing happening is the debiting of 2 amounts every month, 1 amount is 149.95 the other 2 rand sumthing for cross border. I have been buying online for more than 5 years but never experienced such disgust and disappointment. I used my last money to purchase products that I never received. All emails returned with" high vol orders". Never again and I ask any African to be ware of this scam. This is a "White Collar Scam"
0
Replies (0)