bsolutely Horrible Experience – Do NOT Buy from Bellville Furniture (Pink Foot Boutique)

I placed and paid for an order on 11 July for two bedside tables, a dresser, and to have my headboard reupholstered. The fabric for the headboard was confirmed by 14 July. From there, the experience went downhill fast.

On 12 August, I received a WhatsApp asking me to rate their service. How could I rate anything when I had received NOTHING? When I questioned them, they promised delivery that week. That never happened. Week after week, it was one excuse after another – always “it’s in quality check” or “the production manager will call you” (he never did).

Eventually, on 20 August, they delivered the bedside tables and dresser, BUT NO HEADBOARD. To make matters worse, the next day when we unwrapped the furniture, we discovered the left dresser drawer is faulty and gets stuck. I reported it immediately and was told they’d look at it when delivering the headboard. Does the driver even do quality checks? Can he fix it?

Then came the endless lies about the headboard:

They claimed the fabric was ready on 16 August.

Then they said it’s in quality check again.

Promised delivery on Friday, I asked for Saturday, and they agreed.

Tuesday comes – still nothing. Now the excuse is “the fabric has a flaw.”

I even sent them photos showing flaws in the wood on the dresser – NO RESPONSE.

This has been an absolute nightmare of broken promises, poor communication, zero accountability, and endless delays. They overpromise, underdeliver, and keep lying to the customer.

Would I recommend them? Absolutely NOT. Stay far away if you value your time, money, and sanity.