Deposit not reflecting

I deposited money few days ago and the funds are not reflecting on my account.Logged a query and was told the money will be refunded in 24-48hours ,up to date nothing.And everytime i follow up on the app chat ,i get the same story....communication is poor their chat app is useless.Yooh so disappointed by Betway,trusted it for so many years but as for now i wouldn't recommend it to anyone.Maybe the western cape gambling and racing board should revisit their licence compliance.