1 reviews | Active since Member
Bought a Ford Ecosport at a Ben Morganrood Ford dealership in Randfontein. Bought in March of 2024 with 91 000 kilometers. Drove the car for almost a year and then I had a spanner icon appear on the dashboard whilst driving written refer back to manual. I referred back to the manual, which said service soon I bought my service kit and took the car to my mechanic. He then told me he cannot work on the car as it seems there are bigger problems then service and advised that I should take the car back to the dealership of which I did. My husband went and book the car in to Ford on Monday the 10th of February, they then diagnosed the car on Wednesday 12th of February of which I was told that the problem is with the sensors, catalytic converters and the turbo. Okay I asked when are they going to start fixing my car and can I get a courtesy car in the meantime whilst my car is being attended to, cause I work in a remote area where there is no transportation and I have to be at work at 5am. I was advised that the dealership only has three courtesy cars that were all with customers. I went to Ford on Wednesday, of which when I got to the reception my case was referred to the manager immediately. The manager explained that they could not find the 90 000 kilometers service step on the service book and would contact the previous owner for the information and that they would get back to me the following day I called in on Thursday was told that they would get back to me of which they didn't. Contacted them again on Friday of which they told me they would contact me again and they again did not. I am being told that the total cost to fix my car is over R62 000 and the warranty only cover upto R25 000. I then decided to trade the car in with another sales person there and buy another car they then told me they cannot accept the car in that situation. I don't have a car of which I need for a week and Ben Morganrood Ford is dragging this case. I am the one who has to do follow us on them. For a car that I bought from a Ford approved dealership. I now want no business with Ford they must just take their car back.
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