B
Benched
Unclaimed Business
B
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTB
Tyson B
1 reviews | Active since Jan 2020
2 Jun 2020, 09:47
Disgusting Customer Service
After trying to contact the company and request quotes about 3 times via email, I called and was also told to email. I contacted on Whatsapp as well, and when i hadnt so much as received acknowledgement of my emails, I informed them of complaints they had received for customer service, to which the individual seemed suprised, so I sent them the complaints. Only to receive a call from an incredibly rude woman, asking why i was doing so, and when i tried to inform her why (as the way i understood the persons msg was that they were unaware) she proceeded to talk over me and not give me an opportunity to explain myself at all. Firstly I was not even dealing with this individual, which has clearly shown why they are getting complaints, because they have to get there colleagues to call disgruntled customers, they cannot do it themselves, and when they do call prospective customers, they are ****** rude! This goes along way to saying what kind of people are running your business and what people have to unfortunately deal with when they contact the company. The customer service has been shocking, and their excuse is they are experiencing high volumes of requests for quotes! In my opinion if you are receiving so much business and clearly cannot cope, find away instead of being rude and abrupt when people are trying to explain themselves, or lose the client and business like they just have. Whether you are experiencing high volumes of requests or not the fact that there was not even an acknowledgement of receipt of the email is a joke! I am in customer service myself, and take pride in getting back to prospective clients. If it is not done within 24 hours, it is seen as unacceptable and a failure, but to then call the customer, and be downright rude is absolutely disgusting. To say you have lost a customer is an understatement, I will rather take my business elsewhere and pay double the price, than deal with such ill hearted individuals.
Helpful (0)
|Replies (0)TB
Tyson B
1 reviews | Active since Jan 2020
2 Jun 2020, 09:47
Disgusting Customer Service
After trying to contact the company and request quotes about 3 times via email, I called and was also told to email. I contacted on Whatsapp as well, and when i hadnt so much as received acknowledgement of my emails, I informed them of complaints they had received for customer service, to which the individual seemed suprised, so I sent them the complaints. Only to receive a call from an incredibly rude woman, asking why i was doing so, and when i tried to inform her why (as the way i understood the persons msg was that they were unaware) she proceeded to talk over me and not give me an opportunity to explain myself at all. Firstly I was not even dealing with this individual, which has clearly shown why they are getting complaints, because they have to get there colleagues to call disgruntled customers, they cannot do it themselves, and when they do call prospective customers, they are ****** rude! This goes along way to saying what kind of people are running your business and what people have to unfortunately deal with when they contact the company. The customer service has been shocking, and their excuse is they are experiencing high volumes of requests for quotes! In my opinion if you are receiving so much business and clearly cannot cope, find away instead of being rude and abrupt when people are trying to explain themselves, or lose the client and business like they just have. Whether you are experiencing high volumes of requests or not the fact that there was not even an acknowledgement of receipt of the email is a joke! I am in customer service myself, and take pride in getting back to prospective clients. If it is not done within 24 hours, it is seen as unacceptable and a failure, but to then call the customer, and be downright rude is absolutely disgusting. To say you have lost a customer is an understatement, I will rather take my business elsewhere and pay double the price, than deal with such ill hearted individuals.
0
Replies (0)CE
Chantal E
1 reviews | Active since Jan 2020
28 Aug 2016, 18:48
Very disappointed
<p>After a referral from a friend I took a chance and bought a set of parrellettes from the online store. Knowing that it was second hand gave the item more appeal. Unfortunately a lack of communication regarding delivery was the "best" part of my experience. When the goods finally arrived, not only was it not the same type as the item advertised on the website but it was also covered in dust. I contacted them via their Facebook page and they phoned me a few days later (due to the weekend). Apologies were given and a "sorry" package was sent which I thought was a nice gesture. When I received the parcel it contained a few odds and ends that will come in handy and a foam roller. I was excited about this.... only to find that the inner tubing of the roller was cracked in four places.</p> <p>very disappointing and I won't be buying from them again.</p>
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Chantal E
1 reviews | Active since Jan 2020
28 Aug 2016, 18:48
Very disappointed
<p>After a referral from a friend I took a chance and bought a set of parrellettes from the online store. Knowing that it was second hand gave the item more appeal. Unfortunately a lack of communication regarding delivery was the "best" part of my experience. When the goods finally arrived, not only was it not the same type as the item advertised on the website but it was also covered in dust. I contacted them via their Facebook page and they phoned me a few days later (due to the weekend). Apologies were given and a "sorry" package was sent which I thought was a nice gesture. When I received the parcel it contained a few odds and ends that will come in handy and a foam roller. I was excited about this.... only to find that the inner tubing of the roller was cracked in four places.</p> <p>very disappointing and I won't be buying from them again.</p>
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