TB
Tyson B
Active since Jan 2014
16
Reviews
0
Industries
Reviews
16 reviews1 month ago
***********, stupid people
If I could give you no stars I would. We brought my wife's car in as it is slipping and it clearly has a mechanical fault, with less than 40k km, and have been informed that they cant fix it until thw service! What the hell, you admit the car has an issue yet cant and wont fix it! You guys are an absolute joke! We are now without a driveable vehicle until the service. However, we have to wait for the time to pass as we cant drive it. You tell us its the plugs and need to replace them but need to pay for it unless we wait for the service! How the f@#k does that make sense! We have hated every minute of owning a Chery
0 replies
4 months ago
Never again!
I will never make an online purchase from Makro again. The item arrived broken, was informed to send photos, put it back in the original packaging, was a dishwasher, so not as easy as it sounds and then log a return which I did. They had also sent a technician but not informed me, so I sent the technician away. When I called to find out whats happening, I was given 2 different stories. The dishwasher has now been sitting in my dining room for a week and no one can tell me whats happening!
477 replies
4 months ago
Ntsako Neluheni was ...
Ntsako Neluheni was an absolute champion is assisting me with my premium query, doing it in a quick and efficient manner!
53 replies
24 months ago
Emmanuel Jiane was s...
Emmanuel Jiane was speedy and efficient in assisting me with updating my profile and providing me with the necessary documentation I needed
53 replies
32 months ago
ANG Solutions Containers
Absolute **** artists! They quoted us to come and move a shipping container, wanted full payment upfront which I managed to get down to 50%. Then on the morning of the move, they come and ask for immediate payment for insurance cover. They are moving it from one site to a site next door. About 100m. Never mention anything about the refundable insurance deposit in their initial emails or quotes and now just ignore my calls.
0 replies
38 months ago
Chery SA - Appalling Service and Customer Relations
To say our experience with Chery Century City has been terrible and incredibly unprofessional would be a severe understatement. My wife purchased a brand new car from them, and upon collection of the vehicle, we pointed out a paint defect, a chip in the paint, a scratch on the leather interior door panel and a scratch on the roof rails, and the fact that it hadn't been polished or valeted properly. Upon pointing these out, they said please bring it back when the number plates are ready and we can sort it out and re-valet it for you. In this time, John offered to bring the number plates to us, conveniently forgetting about the valet they had promised us. When we got a gap in our schedule, we booked the car in. They then mentioned to us there is a software upgrade for them to do. If we hadn't taken the car in, when were they going to inform us of this. 4 days later we get the call the car is complete! Well, if aftersales service still exists, they sure don't have any. Super unprofessional! The chip had not been fixed, the scratch on the door panel had not been seen to, we were told they spent 2 days trying to sort out the paint defect/stain and couldn't so if we want to take it up with Chery SA, we can tell them to but they aren't sure of the process. When I opened the boot, the dust on the inside had not been cleaned let alone valeted! There were still leaves that had fallen in there as well, so I am not sure who they send the cars to, to get a valet, but they do a horrendous job to say the least. It also came back with a new scratch on the side mirror as well! So all in all, all that was done was the outside polished. We were assured time and time again that they have the best people on the job, and that the reason it wasn't done well the first time is because "they must have been off over December and had people filling in" I have now taken the car back to them and informed them that we do not want it back until EVERYTHING is sorted, as we didn't buy a brand new car to deal with this ****. Don't make excuses and tell me "we will fix it when it comes for its service" They will probably have another excuse by then. My advice, don't go there! As soon as the money is in the bank, they couldn't care less!
0 replies
53 months ago
Horrendous Customer Service
I've been trying to get hold of someone, anyone at Fastway couriers cape Town depot in connection with my parcel that has been sitting in the east bay since 4:15am on Friday morning and according to the website is still sitting there. Everytime I choose customer service on the phone, it cuts me off. I've finally gotten hold of someone and they tell me their driver goes back to the depot at 12:30 and that he will look for my parcel ,its now 14:00 and the website says its still in the east bay! How difficult is it for someone to tell me what the hell is going on, unless they have lost it and are stalling until they find it. I spoke to someone this morning around 10am and they said they will go and find out and call back and I have heard absolutely nothing! Seems I am going to have to go and locate my parcel myself at this rate
0 replies
53 months ago
Mpho Kganyago a helping hand
Mpho Kganyago was super helpful. I had loaded funds onto my One plan card for the vet, and it wasn't reflecting. So I gave them a call. Mpho reset my password, and stayed on the phone with me to ensure it got rectified. What a champion
53 replies
71 months ago
Disgusting Customer Service
After trying to contact the company and request quotes about 3 times via email, I called and was also told to email. I contacted on Whatsapp as well, and when i hadnt so much as received acknowledgement of my emails, I informed them of complaints they had received for customer service, to which the individual seemed suprised, so I sent them the complaints. Only to receive a call from an incredibly rude woman, asking why i was doing so, and when i tried to inform her why (as the way i understood the persons msg was that they were unaware) she proceeded to talk over me and not give me an opportunity to explain myself at all. Firstly I was not even dealing with this individual, which has clearly shown why they are getting complaints, because they have to get there colleagues to call disgruntled customers, they cannot do it themselves, and when they do call prospective customers, they are ****** rude! This goes along way to saying what kind of people are running your business and what people have to unfortunately deal with when they contact the company. The customer service has been shocking, and their excuse is they are experiencing high volumes of requests for quotes! In my opinion if you are receiving so much business and clearly cannot cope, find away instead of being rude and abrupt when people are trying to explain themselves, or lose the client and business like they just have. Whether you are experiencing high volumes of requests or not the fact that there was not even an acknowledgement of receipt of the email is a joke! I am in customer service myself, and take pride in getting back to prospective clients. If it is not done within 24 hours, it is seen as unacceptable and a failure, but to then call the customer, and be downright rude is absolutely disgusting. To say you have lost a customer is an understatement, I will rather take my business elsewhere and pay double the price, than deal with such ill hearted individuals.
0 replies
Review Distribution
5 Star
4 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (12.5%)
1 Star
10 (62.5%)