Utter disgust and poor service delivery

I called in to make an appointment to service my car. The lady I spoke to was rude and had no patience. She insisted on me giving her the VIN number and I explained I'm driving can she try search for my info using my reg number which she said was not possible. I had to stop in the middle of the road to give her that info. My car was booked for the following day. I took it in at 7:30. By 12:50 when I decided to call them I hadn't heard anything from the service centre. My car was in for 15000 KMS service which is a minor one and shouldn't take that long. I was told my car had long been ready and that they tried calling me, when I asked on which number only to find out they had the wrong numbers but didn't bother to try the alternative number I gave the lady i made the appointment with. I asked them for pick up, I was told it's not possible at that moment as their driver's aren't available one is in delmas and the other in Pretoria stating they only have 2 drivers. I was told I'd be informed on when a driver would be available when I asked for an indication. A couple of minutes later I was called and asked for directions stating a technician will pick me up, who came 40mins later and it only took me 13 mins to get to them in the morning during traffic. To sum up my experience the driver played loud house music and drove at 130 was just the cherry on top. For a first time experience with VW South Africa as a whole I'm utterly disappointed and disgusted with the awful experience iv had.