TC
Teboho C
Active since Aug 2017
6
Reviews
0
Industries
Reviews
6 reviews35 months ago
I'm impressed with h...
I'm impressed with how the guy was so readily available to assist even though he saw I had started the claiming process on the app
53 replies
67 months ago
A long wait for nothing
I was in the queue for over an hour to see a sister, she was running late by 30mins as she was the only one on duty. When my turn came she decided to take a patient that was after me as they had an appointment and by now she was running way behind schedule. Only then the receptionist tells me to go to a different dischem as the sister needs to attend to the initial appointment schedule..
0 replies
82 months ago
Utter disgust and poor service delivery
I called in to make an appointment to service my car. The lady I spoke to was rude and had no patience. She insisted on me giving her the VIN number and I explained I'm driving can she try search for my info using my reg number which she said was not possible. I had to stop in the middle of the road to give her that info. My car was booked for the following day. I took it in at 7:30. By 12:50 when I decided to call them I hadn't heard anything from the service centre. My car was in for 15000 KMS service which is a minor one and shouldn't take that long. I was told my car had long been ready and that they tried calling me, when I asked on which number only to find out they had the wrong numbers but didn't bother to try the alternative number I gave the lady i made the appointment with. I asked them for pick up, I was told it's not possible at that moment as their driver's aren't available one is in delmas and the other in Pretoria stating they only have 2 drivers. I was told I'd be informed on when a driver would be available when I asked for an indication. A couple of minutes later I was called and asked for directions stating a technician will pick me up, who came 40mins later and it only took me 13 mins to get to them in the morning during traffic. To sum up my experience the driver played loud house music and drove at 130 was just the cherry on top. For a first time experience with VW South Africa as a whole I'm utterly disappointed and disgusted with the awful experience iv had.
0 replies
106 months ago
Disappointed
<p>Iv just been to Audi east rand to drop off my car for service. To my surprise I'm told that they can drop me off but not pick me up. How possible is that? Is this a new rule. Funny how I was informed this morning and not the day I made the booking. How are we as clients supposed to fetch our cars if they've decided not to pick us up. I'm very disappointed as Ausi the glen where I usually take my car drops off and pick us up.</p>
0 replies
106 months ago
Disappointed
<p>Iv just been to Audi east rand to drop off my car for service. To my surprise I'm told that they can drop me off but not pick me up. How possible is that? Is this a new rule. Funny how I was informed this morning and not the day I made the booking. How are we as clients supposed to fetch our cars if they've decided not to pick us up. I'm very disappointed as Ausi the glen where I usually take my car drops off and pick us up.</p>
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
2 (33.333333333333336%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (66.66666666666667%)