Awful service

Tuesday, the 27th I went to Beras Motor Spares in Alberton to look for Cylinder head for Renault Clio 4, the guy who was assisting me checked the system and confirmed that they don't have it but they'll order it and it will be available in 3 days. He asked me to take a seat while he's waiting for a price confirmation. I sat for almost an hour until I went back to him and asked for feedback. He took my number and promised to call me later that day or the following day as their supplier is taking forever to respond. I waited and waited but I haven't received the call. Calling them is actually pointless because they never pick up. I'm so disappointed in their service as if it's not bad that you stand on line for hours before you can reach their counter to enquire