No respect for customers

Beras is running the business like a ****a shop.They close anytime they want . Today Saturday ,their business hours : they close @ 13:00 got there 12:20 , I joined qeue for collection as I odered on line and they decide to cut the line before we got into the shop. Their website says they close doors 15min before closing time. They treat customers like trash ,they have no respect for us their customer!