Rude reception and entry denied even with prior arrangement.

Our office had made arrangements to have our year end function to be held at the Berg River Resort on the 9th December 2019 and we had officially signed the indemnity form which was sent to the management of Berg River Resort on the 30th October 2019. Arrangements was made with Chantelle Hall from the resort to allow our employees to be checked in on the 9th December separately as their group bookings has ended on the 6th December 2019. On the day of arrival we were all turned away and refused entry from the reception and the two officers on duty at the front desk was very rude and blatantly refused to look into or make any effort to check the arrangement that we have made with Chantelle Hall. Nevertheless all our employees were extremely disappointed and we had to make last minute alternate arrangements that effected our year end function negatively. The attitude of the officers that morning makes us wonder why we were turned away as some of our employees were people of color. No solid reason was provided by the officers at the front desk except to mention that we are not allowed to enter as a group and only couples are allowed. Management of our company would like a full explanation from the Berg River Resort and compensation for alternate arrangements that had to be made and costed the company more for the event.