WK
Wan K
Active since Dec 2017
2
Reviews
0
Industries
Reviews
2 reviews77 months ago
Rude reception and entry denied even with prior arrangement.
Our office had made arrangements to have our year end function to be held at the Berg River Resort on the 9th December 2019 and we had officially signed the indemnity form which was sent to the management of Berg River Resort on the 30th October 2019. Arrangements was made with Chantelle Hall from the resort to allow our employees to be checked in on the 9th December separately as their group bookings has ended on the 6th December 2019. On the day of arrival we were all turned away and refused entry from the reception and the two officers on duty at the front desk was very rude and blatantly refused to look into or make any effort to check the arrangement that we have made with Chantelle Hall. Nevertheless all our employees were extremely disappointed and we had to make last minute alternate arrangements that effected our year end function negatively. The attitude of the officers that morning makes us wonder why we were turned away as some of our employees were people of color. No solid reason was provided by the officers at the front desk except to mention that we are not allowed to enter as a group and only couples are allowed. Management of our company would like a full explanation from the Berg River Resort and compensation for alternate arrangements that had to be made and costed the company more for the event.
61 replies
101 months ago
Extremely bad service for our special family event.
We booked a week in advance for our family graduation event and was advised to either choose the a la carte or take the buffet menu. On the day of the event we were advised by a man which we believe to be the manager that the credit card machine was not operational and we need to pay cash for our groups bill, which was a challenge for us due to the size of the group. Our group that consist of 30 family members arrived at the restaurant on 16th December 2017 at 5-5.30pm. Upon arrival we were ushered to our booked seating. One waiter served our group and we waited for over an hour for our food and drinks. It seems that the waiters were not very well coordinated and was running around without any supervision. All our food came at odd times and most of the group did not eat together. By 7pm 5 people from our group did not receive their food. At this stage the waiter tried to explain and calm us down to say that all the food ordered was given out by the kitchen but did not arrive at our table. At this stage the waiter gave up and was already confused. What made the situation worst is that most of our steakes (rump/Fillet) was over done and cooked completely dry after we specifically asked for medium ...even my 300g rump steak looked like a minute steak when it came. The burgers and seafood platter however looked good and had some compliments. While this whole commotion going on the Manager was just looking on without stepping in to take charge of the situation. We left the restaurant cancelling the meals and drinks that didn't arrive. When we finally had to personally call the manager and voice our compliant to him, he had an attitude and blamed the waiter for not having more waiters to serve our group. We left the venue feeling angry and disgusted with the quality of the food and service that we had received that ruined the special graduation event that we had planned. In my opinion this restaurant is badly run with management that dont take charge of their staff and food quality. Their chef needs to be fired as he has no idea how to prepare a steak meal. They should rather stick to a buffet menu as this restaurant is far from A la Carte!!!
0 replies
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