Gave me the wrong part on purpose and refuse to exchange it.

I Went to Bernina Rustenburg with an example of what i needed . To make sure i get the right one the lady first lectured me and then gave me the Bernina version of what i wanted i bought 2 so i don't have to travel 2 times . i tried putting it in at home and it did not fit when i went back the next day i was just told no we don't exchange but let me check for the right one ( They didn't have it). She also asked when am i bringing my machine in for the service. They not only **** and gave me the wrong item but wasted my time and money. They just want money and because of this i will not take my machine to them for its yearly service ( I found a Privately owned company that is now servicing all our machines yearly ) . It will be the same conversation with Bernina if something goes wrong during the servicing . I'll never buy anything from them again . You can't trust them. I get times a tough but to do in your customers this way says a lot about a business.