Bertha Gxowa Hospital
Unclaimed Business
|1.7|13 Reviews (last 12 months)|This business does not respond to reviews
Bertha Gxowa Hospital
Unclaimed Business
|1.7
13 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Bertha Gxowa Hospital receives sharply divided feedback, with experiences ranging from deeply distressing to genuinely uplifting. A recurring theme is frustration with long waiting times in casualty, perceived rudeness from security and reception staff, hygiene concerns, and reports of missing belongings or inadequate monitoring of patients. In contrast, customers consistently praise the maternity section, highlighting compassionate midwives, attentive postnatal care, and staff who treat patients with warmth and dignity. The pharmacy team and certain individual nurses are also acknowledged for kindness, though administrative systems and emergency response draw repeated criticism.
Performance(last 12 months):
Trustindex Rating
2.5NPS Score
-100Unlikely
TrustIndex
2.5
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.7|13 Reviews
Sep '25 - Aug '26
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceP
Phelokazi
1 reviews | Active since Nov 2024
22 May 2026, 11:27
Horrible experience at Bertha Gxowa
My experience at this hospital was highly contradictory. As a first-time mother, the postnatal ward was awful; the nurses spoke to me with utter disrespect. Furthermore, the Antenatal Care (ANC) section was even worse, particularly one incredibly rude nurse who expects patients to read her mind and consistently delays assistance. On a positive note, I want to commend the labor ward nurses for their exceptional care, respect, and support while I was in labour
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Phelokazi
1 reviews | Active since Nov 2024
22 May 2026, 11:27
Horrible experience at Bertha Gxowa
My experience at this hospital was highly contradictory. As a first-time mother, the postnatal ward was awful; the nurses spoke to me with utter disrespect. Furthermore, the Antenatal Care (ANC) section was even worse, particularly one incredibly rude nurse who expects patients to read her mind and consistently delays assistance. On a positive note, I want to commend the labor ward nurses for their exceptional care, respect, and support while I was in labour
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Replies (0)MS
Michael S
1 reviews | Active since Sept 2013
26 Apr 2026, 19:33
Bad irresponsible Dr's and personnel
Very ill 61 year old patient was sent there today by the doctor for medication, treatment and x-rays. The unhelpful personell and Dr's said they don't have medicine and their x-ray machine is broken. Someone removed a part of the machine. They send the terminal ill patient home without medication and treatment. When I contacted them the phone just ringing. 3 hours to no avail. Not the reception nor the casualties.
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Michael S
1 reviews | Active since Sept 2013
26 Apr 2026, 19:33
Bad irresponsible Dr's and personnel
Very ill 61 year old patient was sent there today by the doctor for medication, treatment and x-rays. The unhelpful personell and Dr's said they don't have medicine and their x-ray machine is broken. Someone removed a part of the machine. They send the terminal ill patient home without medication and treatment. When I contacted them the phone just ringing. 3 hours to no avail. Not the reception nor the casualties.
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Replies (0)JZvW
Jermaine Zhane van Wyhe
1 reviews | Active since Nov 2023
3 Feb 2026, 09:47
Amazing Service
I am incredibly appreciative and grateful to the amazing team at Bertha Gxowa Hospital - Maternity Section. The exceptional care, and support I received when giving birth(16/11/2025) was truly unbelievable. From the midwife who helped me give birth, to the team at postnatal(including the wonderful lady who kept bringing us food and tea to drink) - you are all brilliant. I felt as if I was in a private hospital. You are all a true definition of what "people who are passionate about their jobs" means. Thank you all for being such amazing, caring and kind hearted people and making my experience nothing short of amazing. 🌈💕To add to this, today(30/01/2026) I went back to get a UIF form filled, from the nurses at reception to the nurse(Nomonde Mabunda) who assisted me, thank you very much once again for your exceptional service. God Bless!
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Jermaine Zhane van Wyhe
1 reviews | Active since Nov 2023
3 Feb 2026, 09:47
Amazing Service
I am incredibly appreciative and grateful to the amazing team at Bertha Gxowa Hospital - Maternity Section. The exceptional care, and support I received when giving birth(16/11/2025) was truly unbelievable. From the midwife who helped me give birth, to the team at postnatal(including the wonderful lady who kept bringing us food and tea to drink) - you are all brilliant. I felt as if I was in a private hospital. You are all a true definition of what "people who are passionate about their jobs" means. Thank you all for being such amazing, caring and kind hearted people and making my experience nothing short of amazing. 🌈💕To add to this, today(30/01/2026) I went back to get a UIF form filled, from the nurses at reception to the nurse(Nomonde Mabunda) who assisted me, thank you very much once again for your exceptional service. God Bless!
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Replies (0)BM
Bertha M
1 reviews | Active since Dec 2023
19 Nov 2025, 15:18
Tracker is doing excellent service indeed,My car battery was low weekend
Tracker is doing excellent service indeed,My car battery was low weekend.They could detect that there is a problem with the car and call me 😔
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|Replies (0)MM
Mapula M
1 reviews | Active since Dec 2018
18 Nov 2025, 09:28
Poor service from securities who descriminate against colour
Today the 18th November marks the day i came to book for my pregnancy delivery....when i get to the get i approached very very rude old men with his boys of security and i was told there is no parking i must park outside that time i am heavily pregnant.Aparently i decided to wait by the gate until one of the cars come out and i waited for almost 30 minutes....then two cars came out only for the other security guy to ask the car which is number three from me and it was white people inside to enter claiming its wheelchair...the poor service we receive from our securities.He did not even care that i am heavily pregnant and i also need to be assisted asap
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Mapula M
1 reviews | Active since Dec 2018
18 Nov 2025, 09:28
Poor service from securities who descriminate against colour
Today the 18th November marks the day i came to book for my pregnancy delivery....when i get to the get i approached very very rude old men with his boys of security and i was told there is no parking i must park outside that time i am heavily pregnant.Aparently i decided to wait by the gate until one of the cars come out and i waited for almost 30 minutes....then two cars came out only for the other security guy to ask the car which is number three from me and it was white people inside to enter claiming its wheelchair...the poor service we receive from our securities.He did not even care that i am heavily pregnant and i also need to be assisted asap
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Replies (0)MH
Marelize H
1 reviews | Active since Apr 2025
15 Nov 2025, 14:47
Bad service
My father was in hospital from yesterday they did not check his blood pressure or sugar from yesterday night
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Marelize H
1 reviews | Active since Apr 2025
15 Nov 2025, 14:47
Bad service
My father was in hospital from yesterday they did not check his blood pressure or sugar from yesterday night
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Replies (0)dK
daphne K
1 reviews | Active since Dec 2013
26 Oct 2025, 09:50
Hospital complain
I was just at the hospital and was told by the nurse i neefd a referal letter to go to casualties. There was patients there that has been there since 10 pm last night. Blood was on the chairs and on the floor.
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daphne K
1 reviews | Active since Dec 2013
26 Oct 2025, 09:50
Hospital complain
I was just at the hospital and was told by the nurse i neefd a referal letter to go to casualties. There was patients there that has been there since 10 pm last night. Blood was on the chairs and on the floor.
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Replies (0)DK
Dante K
1 reviews | Active since Sept 2025
20 Oct 2025, 12:51
****en useless and ***** hospital
My stepfather was here for 4 days and sadly passed away they stole all of his belongings even his wedding ring how ****en rude and selfish can you be is there any legal steps i can take because i refuse to leave this here after they said he is not supposed to eat they left him to sleep with food in his mouth to choke on
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Dante K
1 reviews | Active since Sept 2025
20 Oct 2025, 12:51
****en useless and ***** hospital
My stepfather was here for 4 days and sadly passed away they stole all of his belongings even his wedding ring how ****en rude and selfish can you be is there any legal steps i can take because i refuse to leave this here after they said he is not supposed to eat they left him to sleep with food in his mouth to choke on
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