Damaged furniture

In 2023 I brought couch s from best electric and paid within 12 months since 2025 I have been reporting at the store they are damage but am not getting any help from the store I also bought a bet it damaged and am still paying for the bed the service at the store is very poor since last year August I was promised they will collect the couch but am still waiting, my warranty/Guarantee is about to end soon for the couch