Best Electric / Best Home and Electric
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Best Electric / Best Home and Electric faces serious customer experience challenges across nearly every service dimension. Customers describe aggressive collections practices, defective products, unresolved warranty claims, and rude management interactions. Isolated bright spots exist where named staff like Lauren, Mel, Shereen Japhta, and Madelaine Aylward delivered excellent service, but these are overshadowed by systemic complaints around billing errors, account harassment, and post-purchase support failures.
Replied to 96% of negative reviews
Reply time on negative reviews: 21h 20m
TrustIndex
2.5
Ranking
#15
in Furniture & Home
Reply Time
24h 11m
NPS Score
-70
Recommended: Unlikely
Replied to 96% of negative reviews
Reply time on negative reviews: 21h 20m
Sep '25 - Aug '26
Based on recent customer reviews, Best Electric / Best Home and Electric faces serious customer experience challenges across nearly every service dimension. Customers describe aggressive collections practices, defective products, unresolved warranty claims, and rude management interactions. Isolated bright spots exist where named staff like Lauren, Mel, Shereen Japhta, and Madelaine Aylward delivered excellent service, but these are overshadowed by systemic complaints around billing errors, account harassment, and post-purchase support failures.
The most common complaint about Best Electric / Best Home and Electric, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Support. Customers report rude managers, staff visiting workplaces and homes to harass over arrears, ignored complaints, and unreturned calls. Named managers including Sibusiso, Bongi, Vincent, and Candice are repeatedly cited for poor conduct, with multiple customers feeling humiliated or threatened during interactions.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2026
I am deeply disappointed with the service my grandmother has received from Best Electric. In 2023, my grandmother purchased a washing machine and a laptop from the Best Electric branch in Randfontein. She paid her account faithfully every month and expected reliable service and products in return. After some time, the washing machine stopped working. A complaint was filed around September 2025, and the machine was collected by Best Electric for repairs. It was later returned to us, but unfortunately it still does not work properly despite supposedly being “fixed.” The laptop also became faulty, and another complaint was made around July 2025. Best Electric collected the laptop for repairs in approximately August 2025, but since then, the laptop has never been returned to us. We have tried contacting the company multiple times, but we have not received proper updates, communication, or a clear resolution regarding where the laptop is or when it will be returned. At this point, my grandmother feels it is unfair to continue paying for products that are either still broken or no longer even in her possession. She kept up with her payments in good faith and expected proper customer service and accountability from the company. We are requesting: Immediate feedback regarding the missing laptop A proper repair or replacement of the washing machine Fair treatment and communication regarding this matter We hope Best Electric can resolve this matter professionally and urgently.
1 reviews | Active since May 2026
I am deeply disappointed with the service my grandmother has received from Best Electric. In 2023, my grandmother purchased a washing machine and a laptop from the Best Electric branch in Randfontein. She paid her account faithfully every month and expected reliable service and products in return. After some time, the washing machine stopped working. A complaint was filed around September 2025, and the machine was collected by Best Electric for repairs. It was later returned to us, but unfortunately it still does not work properly despite supposedly being “fixed.” The laptop also became faulty, and another complaint was made around July 2025. Best Electric collected the laptop for repairs in approximately August 2025, but since then, the laptop has never been returned to us. We have tried contacting the company multiple times, but we have not received proper updates, communication, or a clear resolution regarding where the laptop is or when it will be returned. At this point, my grandmother feels it is unfair to continue paying for products that are either still broken or no longer even in her possession. She kept up with her payments in good faith and expected proper customer service and accountability from the company. We are requesting: Immediate feedback regarding the missing laptop A proper repair or replacement of the washing machine Fair treatment and communication regarding this matter We hope Best Electric can resolve this matter professionally and urgently.
1 reviews | Active since Jul 2025
NTOKOZO I bought L shape couch which was delivered at night but in the morning when I check the other side was broken I called immediately and the said they will change it it's been 3 months now ,hence I asked them to cancel the agreement if the can't I have to the store several times to ask the how to we go with the payment moving on forward as the said they cancel the agreement but the told me not to make payment as they are still fixing the issue but everything time when I call or going to the store they always we are waiting for the van to come pick up my couch but now I'm in arrears
1 reviews | Active since Jul 2025
NTOKOZO I bought L shape couch which was delivered at night but in the morning when I check the other side was broken I called immediately and the said they will change it it's been 3 months now ,hence I asked them to cancel the agreement if the can't I have to the store several times to ask the how to we go with the payment moving on forward as the said they cancel the agreement but the told me not to make payment as they are still fixing the issue but everything time when I call or going to the store they always we are waiting for the van to come pick up my couch but now I'm in arrears
1 reviews | Active since Dec 2021
I had one of thee worst experience with this company ever, after opening account with them, i took a kitchen set and a Fridge last year September, first payment was suppose to be end of November which it did but they double debited me. I called to ask why they could not explain it so i tolld them (Wynburg branch) either they refund me or i wont pay in December. No refund came and they tried to double debit again in December however there where funds. Beginning of Jan i lost my job and i informed the branch and they asked me to submit proof which i did in a form of a termination letter since they said the iterms where insured in the even of job loss. two weeks past and they called to say my claim was declined becuase i was dismissed, not retrenched or on retirement. fine, i let that go. April came and i was still unemployed and could pay monthly installment since my uif took too long to come through. Fortunately i found a job and was to start on the 13th of April. I sent them an email with my new contract so to say i'm now employed and will resume making payments but they didnt want to here anything, on the 11 Aprill they forcefully came to my house to collect the iterms. I berged them not do that because i was starting a new job on the 13 April, these people said to me if i dont pay the whole R3000 for the three month that day (11 April 2026) they have no choice but to take the iterms which they did. The lady i was talking to over the phone from the Wynburg branch by the name of Candice was so so so rude on the phone. If you wish to purchase from these people i advise you not to becuause the only they care about is the sale, after that your ****ed and on your own.
1 reviews | Active since Dec 2021
I had one of thee worst experience with this company ever, after opening account with them, i took a kitchen set and a Fridge last year September, first payment was suppose to be end of November which it did but they double debited me. I called to ask why they could not explain it so i tolld them (Wynburg branch) either they refund me or i wont pay in December. No refund came and they tried to double debit again in December however there where funds. Beginning of Jan i lost my job and i informed the branch and they asked me to submit proof which i did in a form of a termination letter since they said the iterms where insured in the even of job loss. two weeks past and they called to say my claim was declined becuase i was dismissed, not retrenched or on retirement. fine, i let that go. April came and i was still unemployed and could pay monthly installment since my uif took too long to come through. Fortunately i found a job and was to start on the 13th of April. I sent them an email with my new contract so to say i'm now employed and will resume making payments but they didnt want to here anything, on the 11 Aprill they forcefully came to my house to collect the iterms. I berged them not do that because i was starting a new job on the 13 April, these people said to me if i dont pay the whole R3000 for the three month that day (11 April 2026) they have no choice but to take the iterms which they did. The lady i was talking to over the phone from the Wynburg branch by the name of Candice was so so so rude on the phone. If you wish to purchase from these people i advise you not to becuause the only they care about is the sale, after that your ****ed and on your own.
1 reviews | Active since Nov 2018
Great Service. On Saturday i bought 2 bed and base sers cash at Best Electric in Kuilsriver, Cape Town. I requested same day delivery. The manager said " we will try our best" At 14h00 our beds were delivered. Well done to Lauren, the manager, and Mel, the sales person, for your commitment to great service. You.are great ambassadors for your store.
1 reviews | Active since Nov 2018
Great Service. On Saturday i bought 2 bed and base sers cash at Best Electric in Kuilsriver, Cape Town. I requested same day delivery. The manager said " we will try our best" At 14h00 our beds were delivered. Well done to Lauren, the manager, and Mel, the sales person, for your commitment to great service. You.are great ambassadors for your store.
1 reviews | Active since Apr 2026
They soud me old broken rejected friege,laptop and printer and when I complainted they said there is, nothing they can do, mind tht I wanted to use all those things for business so tht u can feed my kids now I'm stuck with a credit tht I can't manage to pay because I can't do business anymore
1 reviews | Active since Apr 2026
They soud me old broken rejected friege,laptop and printer and when I complainted they said there is, nothing they can do, mind tht I wanted to use all those things for business so tht u can feed my kids now I'm stuck with a credit tht I can't manage to pay because I can't do business anymore
1 reviews | Active since Nov 2023
Good day I am a customer of best home and electric for 3 months now I purchased a lounge suite from th dodsonville branch Its a recliner suite The one two seater at the back the wood broke Its only been 3 months Please can the store call and attend to my complaint because I need it replaced
1 reviews | Active since Nov 2023
Good day I am a customer of best home and electric for 3 months now I purchased a lounge suite from th dodsonville branch Its a recliner suite The one two seater at the back the wood broke Its only been 3 months Please can the store call and attend to my complaint because I need it replaced
1 reviews | Active since Apr 2026
Bad service from mamelodi branch they promised to deliver my item today since 28 February I have been waiting for one item even now and they don't call me am the one who should call them, their manager Vincent is full of lies it's been 2 months and weeks now and this is another review I make they are deduct'ing my money every month. Kindl regards Lethabo kgatla ***
1 reviews | Active since Apr 2026
Bad service from mamelodi branch they promised to deliver my item today since 28 February I have been waiting for one item even now and they don't call me am the one who should call them, their manager Vincent is full of lies it's been 2 months and weeks now and this is another review I make they are deduct'ing my money every month. Kindl regards Lethabo kgatla ***
1 reviews | Active since Mar 2024
Hi I have finished paying the account in October 2025.i overpaid with R1114 that have to be refunded.i cannot get it as the manager says that it has to be authorized from Bloemfontein HeadOffice.to date I'm still waiting with no response from those above the store Manager.Please help. MY CELL NO:*** E ***
1 reviews | Active since Mar 2024
Hi I have finished paying the account in October 2025.i overpaid with R1114 that have to be refunded.i cannot get it as the manager says that it has to be authorized from Bloemfontein HeadOffice.to date I'm still waiting with no response from those above the store Manager.Please help. MY CELL NO:*** E ***
Best Electric / Best Home and Electric scores 1.2 out of 5 on Hellopeter's AI analysis of service quality in Furniture & Home, compared to the Furniture & Home industry average of 1.4. Their strongest theme is Delivery (1.5); their weakest is Account & Billing (1.1). The top AI-rated Furniture & Home business on Hellopeter is Cielo (3). How is the AI Score calculated? →
Best Electric / Best Home and Electric has a TrustIndex of 2.5 out of 10 on Hellopeter, based on 83 reviews in the last 12 months. They reply to 96% of negative reviews, typically within 21 hours 20 min. Hellopeter has tracked Best Electric / Best Home and Electric across 517 total reviews. How is the TrustIndex calculated? →
