Ongoing Issue – Faulty Fridge Dispenser After Replacement

I am writing to express my disappointment once again regarding my recent fridge purchase.

After the initial confusion and poor communication surrounding the first delivery, the matter was eventually addressed and a replacement fridge was sent to us. While I appreciated that effort, it is extremely frustrating to now discover that the dispenser on the replacement fridge is faulty.

Considering the inconvenience we have already experienced — from being told the original fridge was in stock when it was not, to receiving the incorrect model, to waiting for follow-ups that never came — this new issue feels like another blow in what has already been a stressful experience.

At this point, I am not only disappointed but concerned about the overall quality control and customer care involved in this transaction. Purchasing a new appliance should not require repeated follow-ups and continued problems.

I request urgent intervention to resolve this matter properly. Please advise on the immediate steps that will be taken to repair or replace this unit, and provide clear timelines. I would also appreciate proactive communication this time, rather than having to chase updates myself. Please note the replacement fridge didn't come in a box, it came wrapped with cling wrap plastic

I look forward to your prompt response and a final resolution to this ongoing matter.