SM
Silindile M
Active since Feb 2025
4
Reviews
0
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Reviews
4 reviews2 months ago
Ongoing Issue – Faulty Fridge Dispenser After Replacement
I am writing to express my disappointment once again regarding my recent fridge purchase. After the initial confusion and poor communication surrounding the first delivery, the matter was eventually addressed and a replacement fridge was sent to us. While I appreciated that effort, it is extremely frustrating to now discover that the dispenser on the replacement fridge is faulty. Considering the inconvenience we have already experienced — from being told the original fridge was in stock when it was not, to receiving the incorrect model, to waiting for follow-ups that never came — this new issue feels like another blow in what has already been a stressful experience. At this point, I am not only disappointed but concerned about the overall quality control and customer care involved in this transaction. Purchasing a new appliance should not require repeated follow-ups and continued problems. I request urgent intervention to resolve this matter properly. Please advise on the immediate steps that will be taken to repair or replace this unit, and provide clear timelines. I would also appreciate proactive communication this time, rather than having to chase updates myself. Please note the replacement fridge didn't come in a box, it came wrapped with cling wrap plastic I look forward to your prompt response and a final resolution to this ongoing matter.
53 replies
2 months ago
Poor Service & False Information Regarding Fridge Purchase
I am extremely disappointed with the service I received from this store. On the 9th of February, I went in to purchase a specific fridge. I was assured by the salesperson that the exact model I wanted was available at their warehouse. We finalized everything, and I was told it would be delivered later that same afternoon. Later that afternoon, just before delivery, the salesperson called to inform me that they would be sending a different fridge because the one I originally purchased was apparently not available. This was information they failed to disclose before finalizing the sale. Minutes later, the fridge arrived — and it was not what I had agreed to purchase. I immediately contacted the salesperson, but she was not helpful in resolving the issue. I then escalated the matter to the store manager, who promised that the correct fridge would be delivered the following day (10 February) and that he would call me with updates. Since then, no one has contacted me to explain what is going on or to provide a resolution. It is now well past the promised date, and I am left without clarity or proper service. This entire experience has been frustrating and unprofessional. I expect honest communication, accountability, and prompt resolution. I would appreciate urgent feedback and a concrete plan to rectify this matter.
53 replies
13 months ago
Bad customer service and disappointment!
I bought a couch cash on the 26/03/2025 from Bawas, same day I noticed that it wasn't in a satisfying condition and I informed the sales lady that was helping me. After being taken from one person to another I was promised that it'll be replaced. Fast forward to the 10/03/2025 I text the person who was suppose to assist me and he tells me that his driver didn't pitch for work, mind you I only my get answers when I enquire, no one communicates with me and that's frustrating cause I'm not the one at fault here. So I keep quiet, fast forward to the 10th of March I text the guy and he responded asking me for my address, at that point I'm fed up and want nothing to do with them anymore, so I email head office informing them about the delay, I even go as far as send a message to their WhatsApp line but still no response. All I need right now is for them to come get their couch and bring my money back. I've been very patient with them, running after them like I'm the one at fault. All I need right now is my money so I can go somewhere where they will value me as a customer.
0 replies
14 months ago
Bad customer service
I bought an L-shaped couch on the 26/02/2024 from Bawas, when I got home I noticed a lot of wrong things with the couch. I contacted the sales lady that was helping us and she told me that I should send it back and I'll be liable for transportation since I bought it cash. I don't get how this works because it's not my fault that the couch is like this, I think they lack customer care and they've definitely lost a customer. Instead of helping graciously they are just giving me more problems
0 replies
Review Distribution
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4 Star
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2 Star
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1 Star
4 (100%)