BF
Bawas Furnishers
Claimed Business
BF
AI Review Summary
Based on recent customer reviews, Bawas Furnishers faces severe criticism across nearly all aspects of its operations. Customers repeatedly report failed or delayed deliveries, items arriving damaged or with missing parts, and an almost total lack of communication from staff. Refund requests are routinely ignored or stalled indefinitely, leaving customers feeling deceived. Multiple reviewers describe rude and dismissive interactions with staff, both in-store and over the phone. While a handful of positive reviews praise individual employees like manager Akbar Sultan for professionalism and efficient delivery, the overwhelming sentiment reflects deep dissatisfaction and distrust.
Performance(last 12 months):
0Trustindex Rating
#53Ranked In Retail
840h 55mReply Time
-85 NPSUnlikely
Replied to 8% of negative reviews
Reply time on negative reviews: 912 hours 4 min
TrustIndex
0
Ranking
#53
in Retail
Avg Reply
840h 55m
NPS Score
-85
Recommended: Unlikely
Replied to 8% of negative reviews
Reply time on negative reviews: 912 hours 4 min
Review Distribution
1.2|39 Reviews
Jun '25 - May '26
5(2.9%)
4(2.9%)
3(0%)
2(2.9%)
1(91.4%)
5(2.9%)
4(2.9%)
3(0%)
2(2.9%)
1(91.4%)
Frequently Asked Questions About Bawas Furnishers
Based on recent customer reviews, Bawas Furnishers faces severe criticism across nearly all aspects of its operations. Customers repeatedly report failed or delayed deliveries, items arriving damaged or with missing parts, and an almost total lack of communication from staff. Refund requests are routinely ignored or stalled indefinitely, leaving customers feeling deceived. Multiple reviewers describe rude and dismissive interactions with staff, both in-store and over the phone. While a handful of positive reviews praise individual employees like manager Akbar Sultan for professionalism and efficient delivery, the overwhelming sentiment reflects deep dissatisfaction and distrust.
Bawas Furnishers has a TrustIndex of 0 out of 10 on Hellopeter, based on 39 reviews in the last 12 months. They reply to 8% of negative reviews, typically within 912 hours 4 min. Hellopeter has tracked Bawas Furnishers across 84 total reviews. How is the TrustIndex calculated? →
Recent reviews (39)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencevS
vuyokazi S
1 reviews | Active since Jan 2020
12 Mar 2026, 17:27
I WANT MY REFUND
I would like to report Bawas. The company sent me an email confirming that my order would be delivered on 6 March. I made arrangements to be available that day and even missed work while waiting for the driver. On Friday, the driver called me at 14:48 and asked if I stay in Soweto. I told him that I stay in Palmridge. He then said he would deliver on Saturday, 7 March, and I agreed. I waited the whole day on Saturday for the delivery. I even called him at 16:13, but he did not answer my calls. On Sunday, 8 March, the driver called me at 17:15 and told me that he was going back to Durban and asked why I didn’t remind him on Saturday. What is very upsetting is that Bawas is now claiming that the driver called me and I did not answer. That is not true. I asked them to provide proof of when the driver called and I supposedly did not answer. The consultant said they would send the proof tomorrow, but I asked for it on Monday and still have not received anything. I also requested a refund because the order was never delivered. I paid R6,498.00, but they are saying they will only refund R6,000. I want to know why the R500 shipping fee is not being refunded when the delivery failure was not my fault. To make matters worse, I bought a bed and after receiving the delivery confirmation email, I threw away my old bed. It has now been 7 days that I have been sleeping on the floor while waiting for them to return my money. Please assist me with this matter as I believe this is very unfair and unacceptable.
Helpful (0)
|Replies (0)vS
vuyokazi S
1 reviews | Active since Jan 2020
12 Mar 2026, 17:27
I WANT MY REFUND
I would like to report Bawas. The company sent me an email confirming that my order would be delivered on 6 March. I made arrangements to be available that day and even missed work while waiting for the driver. On Friday, the driver called me at 14:48 and asked if I stay in Soweto. I told him that I stay in Palmridge. He then said he would deliver on Saturday, 7 March, and I agreed. I waited the whole day on Saturday for the delivery. I even called him at 16:13, but he did not answer my calls. On Sunday, 8 March, the driver called me at 17:15 and told me that he was going back to Durban and asked why I didn’t remind him on Saturday. What is very upsetting is that Bawas is now claiming that the driver called me and I did not answer. That is not true. I asked them to provide proof of when the driver called and I supposedly did not answer. The consultant said they would send the proof tomorrow, but I asked for it on Monday and still have not received anything. I also requested a refund because the order was never delivered. I paid R6,498.00, but they are saying they will only refund R6,000. I want to know why the R500 shipping fee is not being refunded when the delivery failure was not my fault. To make matters worse, I bought a bed and after receiving the delivery confirmation email, I threw away my old bed. It has now been 7 days that I have been sleeping on the floor while waiting for them to return my money. Please assist me with this matter as I believe this is very unfair and unacceptable.
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Replies (0)PK
Phindile K
1 reviews | Active since Jan 2020
28 Feb 2026, 12:56
Bawa furniture ****med me
****mers of note, they didn’t deliver everything I ordered and when I made an enquiry they promised to refund for things they didn’t deliver. Till this day they haven’t refunded and now they are not responding to my emails. I’ve been sent from pillar to post the whole of February. I spoke to more than 3 employees from Bawas and all of them were making empty promises. Consumers must be aware of Bawas furnitures ****s
Helpful (0)
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Phindile K
1 reviews | Active since Jan 2020
28 Feb 2026, 12:56
Bawa furniture ****med me
****mers of note, they didn’t deliver everything I ordered and when I made an enquiry they promised to refund for things they didn’t deliver. Till this day they haven’t refunded and now they are not responding to my emails. I’ve been sent from pillar to post the whole of February. I spoke to more than 3 employees from Bawas and all of them were making empty promises. Consumers must be aware of Bawas furnitures ****s
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Replies (0)BC
Belinda Creigh-Smith
1 reviews | Active since Jan 2020
29 Jan 2026, 07:27
Excellent service and products
Highly recommend they situated in Ladysmith I'm in JHB placed an order for a lounge suite a few days ago it's already delivered this is second time ordering from them and they definitely have me for a client, they keep you informed , there delivery is so efficient,the guys delivering are super helpful and there pricing is fantastic !!!Thank you BAWAS
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Belinda Creigh-Smith
1 reviews | Active since Jan 2020
29 Jan 2026, 07:27
Excellent service and products
Highly recommend they situated in Ladysmith I'm in JHB placed an order for a lounge suite a few days ago it's already delivered this is second time ordering from them and they definitely have me for a client, they keep you informed , there delivery is so efficient,the guys delivering are super helpful and there pricing is fantastic !!!Thank you BAWAS
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Replies (0)SM
Sanele M
1 reviews | Active since Jan 2020
27 Jan 2026, 11:47
DONT BUY ANYTHING FROM BAWAS
I wish I could rate it negative 5 starts This has been, without question, the worst customer experience I have ever encountered. On the 18th OF DECEMBER , a delivery was attempted for my couch. Because the item could not fit into my apartment, the delivery team took the item back. Since that moment, I have been met with total silence. I have attempted to reach your team via phone and email multiple times, and I am being completely ignored. This is a massive failure in basic professional service. Here is the situation: • I have no couch. They have the product in their possession. • I am being ignored. No one is answering calls or responding to my inquiries, if someone does answer they sound like I am bothering them and then worst part is, they drop the call on me! I was willing to get a replacement couch but nevermind I don’t want anything from them, I WANT A REFUND
Helpful (0)
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Sanele M
1 reviews | Active since Jan 2020
27 Jan 2026, 11:47
DONT BUY ANYTHING FROM BAWAS
I wish I could rate it negative 5 starts This has been, without question, the worst customer experience I have ever encountered. On the 18th OF DECEMBER , a delivery was attempted for my couch. Because the item could not fit into my apartment, the delivery team took the item back. Since that moment, I have been met with total silence. I have attempted to reach your team via phone and email multiple times, and I am being completely ignored. This is a massive failure in basic professional service. Here is the situation: • I have no couch. They have the product in their possession. • I am being ignored. No one is answering calls or responding to my inquiries, if someone does answer they sound like I am bothering them and then worst part is, they drop the call on me! I was willing to get a replacement couch but nevermind I don’t want anything from them, I WANT A REFUND
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Replies (0)CL
Corlene L
1 reviews | Active since Jan 2020
16 Jan 2026, 06:01
Bawas Newcastle Poor Service
I went to the store to buy a dishwasher. There was a few on display but not in stock. I chose a dishwasher and it was out of stock. They promis me that they will order me one from Ladysmith warehouse. They never came back to me I had to go to the Bawas shop every time to find out when it will arrive. I wated more than a week when the truck came from Ladysmith without my dishwasher the sales person told me to go to another place to buy one. The staff don't greet you friendly and they don't follow up or contact me. Poor Service
Helpful (0)
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Corlene L
1 reviews | Active since Jan 2020
16 Jan 2026, 06:01
Bawas Newcastle Poor Service
I went to the store to buy a dishwasher. There was a few on display but not in stock. I chose a dishwasher and it was out of stock. They promis me that they will order me one from Ladysmith warehouse. They never came back to me I had to go to the Bawas shop every time to find out when it will arrive. I wated more than a week when the truck came from Ladysmith without my dishwasher the sales person told me to go to another place to buy one. The staff don't greet you friendly and they don't follow up or contact me. Poor Service
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Replies (0)VS
Violetta S
1 reviews | Active since Jan 2020
9 Jan 2026, 16:42
No refund received as stated by Bawas online
I'm very disappointed in Bawas furnitures. I purchased Kitchen cabinets from them. They send me a whatapp message stating they they could not complete my delivery as they don't deliver to George Western Cape. They stated they would refund me within 5-7 working days. Up unil now I haven't received any refund. When trying to get hold of them to get an update, I'm ignored and they don't answer my calls.
Helpful (0)
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Violetta S
1 reviews | Active since Jan 2020
9 Jan 2026, 16:42
No refund received as stated by Bawas online
I'm very disappointed in Bawas furnitures. I purchased Kitchen cabinets from them. They send me a whatapp message stating they they could not complete my delivery as they don't deliver to George Western Cape. They stated they would refund me within 5-7 working days. Up unil now I haven't received any refund. When trying to get hold of them to get an update, I'm ignored and they don't answer my calls.
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Replies (0)S
Sithembile
1 reviews | Active since Jan 2020
23 Dec 2025, 11:04
Wardrobe is broken
I received my wardrobe today but it is faulty. It arrive in poor quality. I cant even use it in this state. I think it was sent like this because I bought it online and no one actually check the state of the wardrobe before sending it for delivery. The door won't close. The cardboard used on the back has a big hole that is visible on the inside also. I am very disappointed in Bawas for this. Clearly they are not to be trusted.
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Sithembile
1 reviews | Active since Jan 2020
23 Dec 2025, 11:04
Wardrobe is broken
I received my wardrobe today but it is faulty. It arrive in poor quality. I cant even use it in this state. I think it was sent like this because I bought it online and no one actually check the state of the wardrobe before sending it for delivery. The door won't close. The cardboard used on the back has a big hole that is visible on the inside also. I am very disappointed in Bawas for this. Clearly they are not to be trusted.
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Replies (0)ZM
Zandile M
1 reviews | Active since Jan 2020
10 Dec 2025, 18:03
Repeated Failed Deliveries
Title: Extremely disappointed – urgent refund needed I am extremely disappointed with Bawas Furnishers. I paid for a TV and was promised delivery on specific dates, but they failed to deliver multiple times. Despite my follow-ups via calls and messages, they ignored me and provided no updates. I still do not have the TV I paid for. I am now requesting an immediate refund, as I will be buying the TV elsewhere. This level of service is unprofessional and unacceptable. I urge others to be cautious when dealing with them.
Helpful (0)
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Zandile M
1 reviews | Active since Jan 2020
10 Dec 2025, 18:03
Repeated Failed Deliveries
Title: Extremely disappointed – urgent refund needed I am extremely disappointed with Bawas Furnishers. I paid for a TV and was promised delivery on specific dates, but they failed to deliver multiple times. Despite my follow-ups via calls and messages, they ignored me and provided no updates. I still do not have the TV I paid for. I am now requesting an immediate refund, as I will be buying the TV elsewhere. This level of service is unprofessional and unacceptable. I urge others to be cautious when dealing with them.
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