Bawas Furnishers
Claimed Business
|1.3|43 Reviews (last 12 months)|This business does not respond to reviews
Bawas Furnishers
Claimed Business
|1.3
43 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Bawas Furnishers is facing significant customer experience challenges, particularly around its online ordering and delivery operations. Customers consistently mention undelivered orders, unanswered calls and emails, and prolonged refund delays. A recurring theme is dissatisfaction with product quality, including damaged, faulty, or incomplete items arriving without assembly instructions. Several shoppers describe staff at certain branches as rude or dismissive, while a smaller group of patrons highlight positive in-store experiences, praising helpful sales staff, efficient delivery in isolated cases, and willingness to process full refunds when handled correctly.
Performance(last 12 months):
Trustindex Rating
2TrustIndex
2
Review Distribution
1.3|43 Reviews
Jul '25 - Jun '26
Recent reviews (43)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
12 May 2026, 12:35
Annoyed Customer - Bad Service - Struggle with communication
What a disappoint. Kabelo was my sales rep... He promised that the order will be delivered this week 12th to the 15th May 2026. Now you telling me of manufacturing issue of chest of drawer hence the order is not delivered after me asking today of the information. whereas yesterday I did a follow you never mentioned anything you just said you will get back to me after lunch but never did. You could have called me last week already and also you could have sent the other items the chest of drawer could have been delivered separately. The bedroom Combo and Kitchen unit is a gift required on the 16th May 2026. I am calling and struggling to get hold of you.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
12 May 2026, 12:35
Annoyed Customer - Bad Service - Struggle with communication
What a disappoint. Kabelo was my sales rep... He promised that the order will be delivered this week 12th to the 15th May 2026. Now you telling me of manufacturing issue of chest of drawer hence the order is not delivered after me asking today of the information. whereas yesterday I did a follow you never mentioned anything you just said you will get back to me after lunch but never did. You could have called me last week already and also you could have sent the other items the chest of drawer could have been delivered separately. The bedroom Combo and Kitchen unit is a gift required on the 16th May 2026. I am calling and struggling to get hold of you.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
4 May 2026, 06:26
REFUND
i ordered a fridge online and i cancelled my order because i ordered an incorrect fridge, they said they will process my refund but still nothing they giving me run around, they keep saying they will get back to me but they never did and now they ignore my calls
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
4 May 2026, 06:26
REFUND
i ordered a fridge online and i cancelled my order because i ordered an incorrect fridge, they said they will process my refund but still nothing they giving me run around, they keep saying they will get back to me but they never did and now they ignore my calls
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Anonymous
1 reviews | Active since Jan 2020
16 Apr 2026, 07:43
Bawas Furnitures refund R27 472.00
We bought for R27472 from Bawas at the Durban Exhibition Centre over Easter 2026 and realized we made a mistake the next morning and called and cancelled. Mr. Suleman and Halima from Pmb gave us a FULL refund, we will be back to spend more after our renovations, thanks for the great service and products.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
16 Apr 2026, 07:43
Bawas Furnitures refund R27 472.00
We bought for R27472 from Bawas at the Durban Exhibition Centre over Easter 2026 and realized we made a mistake the next morning and called and cancelled. Mr. Suleman and Halima from Pmb gave us a FULL refund, we will be back to spend more after our renovations, thanks for the great service and products.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
10 Apr 2026, 14:47
Insufficient Items Received & Bad Service
I ordered the Student Combo Deal, BIG MISTAKE! When ordering online you need to assemble the things yourself which is okay, BUT how am I expected to assemble the items WITHOUT a manual and *****s??! It makes no sense. Then the take to time to give feedback/ solution. And lie about coming to deliver the missing things. This is unacceptable. I don’t want a lousy apology, I want a solution.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
10 Apr 2026, 14:47
Insufficient Items Received & Bad Service
I ordered the Student Combo Deal, BIG MISTAKE! When ordering online you need to assemble the things yourself which is okay, BUT how am I expected to assemble the items WITHOUT a manual and *****s??! It makes no sense. Then the take to time to give feedback/ solution. And lie about coming to deliver the missing things. This is unacceptable. I don’t want a lousy apology, I want a solution.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
28 Mar 2026, 14:41
Terrible service!!!!!
I placed an order and till today i am given a run around. From Thursday they "will call me after 5min" till today. Every-time i call i get this line and they never call back!!!! I am utterly disappointed!!!
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
28 Mar 2026, 14:41
Terrible service!!!!!
I placed an order and till today i am given a run around. From Thursday they "will call me after 5min" till today. Every-time i call i get this line and they never call back!!!! I am utterly disappointed!!!
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
23 Mar 2026, 10:01
Poor Customer Service
On 13 February 2025, I purchased large kitchen appliances from your Isipingo branch. I was disappointed by the lack of assistance provided after completing my purchase. Despite the items being heavy and requiring more than one person to handle, the staff refused to help carry them to my car. I was informed that the price I paid was “too little” and that assisting customers with loading items is not part of their job description. I found this response highly unprofessional and unacceptable, as customer service should not depend on the value of a purchase. This experience left me very dissatisfied, as I expected a basic level of assistance, especially when dealing with large and heavy items. I kindly request that this matter be addressed and that appropriate measures be taken to improve customer service at your store.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
23 Mar 2026, 10:01
Poor Customer Service
On 13 February 2025, I purchased large kitchen appliances from your Isipingo branch. I was disappointed by the lack of assistance provided after completing my purchase. Despite the items being heavy and requiring more than one person to handle, the staff refused to help carry them to my car. I was informed that the price I paid was “too little” and that assisting customers with loading items is not part of their job description. I found this response highly unprofessional and unacceptable, as customer service should not depend on the value of a purchase. This experience left me very dissatisfied, as I expected a basic level of assistance, especially when dealing with large and heavy items. I kindly request that this matter be addressed and that appropriate measures be taken to improve customer service at your store.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
20 Mar 2026, 16:05
Disappointed first time customer
I am very happy with the item I purchased from Bawas Furniture. The quality is excellent, and the product feels strong, durable, and well-made. It definitely met my expectations in terms of build and overall appearance. However, I am quite disappointed that one of the doors arrived with a crack at the top corner. This was frustrating, especially considering how good the rest of the item is. I hope this issue can be resolved, as I truly like the product and would have given a higher rating if it weren’t for the damage.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
20 Mar 2026, 16:05
Disappointed first time customer
I am very happy with the item I purchased from Bawas Furniture. The quality is excellent, and the product feels strong, durable, and well-made. It definitely met my expectations in terms of build and overall appearance. However, I am quite disappointed that one of the doors arrived with a crack at the top corner. This was frustrating, especially considering how good the rest of the item is. I hope this issue can be resolved, as I truly like the product and would have given a higher rating if it weren’t for the damage.
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Replies (0)