Poor Service & False Information Regarding Fridge Purchase

I am extremely disappointed with the service I received from this store.

On the 9th of February, I went in to purchase a specific fridge. I was assured by the salesperson that the exact model I wanted was available at their warehouse. We finalized everything, and I was told it would be delivered later that same afternoon.

Later that afternoon, just before delivery, the salesperson called to inform me that they would be sending a different fridge because the one I originally purchased was apparently not available. This was information they failed to disclose before finalizing the sale.

Minutes later, the fridge arrived — and it was not what I had agreed to purchase. I immediately contacted the salesperson, but she was not helpful in resolving the issue. I then escalated the matter to the store manager, who promised that the correct fridge would be delivered the following day (10 February) and that he would call me with updates.

Since then, no one has contacted me to explain what is going on or to provide a resolution. It is now well past the promised date, and I am left without clarity or proper service.

This entire experience has been frustrating and unprofessional. I expect honest communication, accountability, and prompt resolution.

I would appreciate urgent feedback and a concrete plan to rectify this matter.