Insanely long waiting time for withdrawals

I originally processed a withdrawal on Wednesday last week. No news until I asked on Friday, then informed to submit FICA - honestly I wasn't sure if it was done previously or not as I play on a lot of website but when I clicked on "account verification" it did show "verified." Anyway I immediately submitted it and once they confirmed FICA was done I played a bit more and withdrew that evening. Today is Wednesday and this withdrawal is still pending. I have spoken to no less than 10 online support people who keeps telling me it will be escalated. Your terms show 24-48hrs which have passed - your FAQ's page shows that withdrawals get processed Monday-Saturday but support staff says Monday to Friday so that is a whole other issue as this influences the timeline but even if it is only Monday to Friday your maximum time has lapsed. How insane is it that your competitors all process and pay out in under 4hours and you takes 3 working days (if I'm lucky). If this isn't processed by 12:00, I will be reporting you to the Gambling and Racing board. I have been very patient but this is not ok.