BetJets Suspended My Account and Withheld My Funds After Depositing R7,000+

I deposited over R7,000 into my BetJets account between 19th and 20th September 2025]. When I tried to withdraw, I was asked to complete FICA verification, which I did immediately by submitting my documents.

Soon after that, my account was suspended without any notice or explanation. When I contacted their live chat, I was told my account is “under review.” I asked for the reason and the turnaround time for the review, but I was told that “there is no turnaround time.”

This is unacceptable because: • My account was suspended while it still has funds in it. • I received no communication or warning before suspension. • Being told there is “no turnaround time” means I could be left waiting indefinitely with no accountability.

I find this extremely unfair and unprofessional. At the very least, I should have been informed about any issues and given the chance to withdraw my money before suspension.

Until this is resolved, I will be escalating the matter to the Western Cape Gambling and Racing Board.

Desired Outcome: Refund of my funds and reinstatement of my account, or at minimum, payout of the balance I deposited.