Disgusted

If it were possible to give a zero-star rating, I would do so.

I received an SMS offering a 100% deposit match if I deposited R100 or more, with a wagering requirement of ×35, which I fully completed. When I attempted to withdraw my winnings, I then raised a chat for assistance on how to withdraw my winnings of R1100. The agent guided me through the withdrawal process.

However, after following the provided steps, I was only paid R100 instead of the R1,100 that had been wagered. I then contacted another agent, who referred me to the terms and conditions stating that only the original deposit amount is returned once wagering requirements are completed.

I am extremely disappointed and frustrated by this outcome, as the promotional offer was misleading and not clearly communicated. I have never previously experienced issues with your service, but this situation has been very upsetting. To make matters worse, while I was still typing my response in the chat, the agent abruptly ended the conversation.