BettaSmile
Claimed Business
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Review Distribution
2|6 Reviews
Jun '25 - May '26
5(16.7%)
4(0%)
3(16.7%)
2(0%)
1(66.7%)
5(16.7%)
4(0%)
3(16.7%)
2(0%)
1(66.7%)
Frequently Asked Questions About BettaSmile
BettaSmile has a TrustIndex of 0 out of 10 on Hellopeter, based on 6 reviews in the last 12 months. Hellopeter has tracked BettaSmile across 34 total reviews. How is the TrustIndex calculated? →
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceGK
Gaelynn K
1 reviews | Active since Jan 2020
30 Dec 2025, 14:37
Avoid
I highly recommend against doing your teeth whitening here, or any procedure here. The results do not last longer than a week, even if you stringently follw a "white diet" for days thereafter. Expect hours of excruciating pain. As someone with a high pain threshold, this was an agonizing experience. Colleen recommended I go back for a second session, stating that my teeth would be white for "7 years" thereafter. Naturally, I knew this was an exaggeration, but I did not expect as little as a few days. week It is now a few months later and I still have sensitivity that I never experienced prior.
Helpful (0)
|Replies (0)GK
Gaelynn K
1 reviews | Active since Jan 2020
30 Dec 2025, 14:37
Avoid
I highly recommend against doing your teeth whitening here, or any procedure here. The results do not last longer than a week, even if you stringently follw a "white diet" for days thereafter. Expect hours of excruciating pain. As someone with a high pain threshold, this was an agonizing experience. Colleen recommended I go back for a second session, stating that my teeth would be white for "7 years" thereafter. Naturally, I knew this was an exaggeration, but I did not expect as little as a few days. week It is now a few months later and I still have sensitivity that I never experienced prior.
0
Replies (0)KS
Keegan S
1 reviews | Active since Jan 2020
7 Nov 2025, 08:53
Teeth whitening
Very disappointed in Colleen and the experience here. She guaranteed that her whitening product would make my teeth whiter, but was not satisfied by the result. I also sat for 2 hours and 30 minutes while i was in excruciating pain from the peroxide. I am wondering if this solution should be done over multiple sessions. What frustrated me the most, i went for a clean then whitening, but Colleen spent 5 minutes with the clean and was later charged for tasks that she didn't do. If you are going to whiten your teeth, make sure to go to a professional dental hygiene facility.
Helpful (0)
|Replies (0)KS
Keegan S
1 reviews | Active since Jan 2020
7 Nov 2025, 08:53
Teeth whitening
Very disappointed in Colleen and the experience here. She guaranteed that her whitening product would make my teeth whiter, but was not satisfied by the result. I also sat for 2 hours and 30 minutes while i was in excruciating pain from the peroxide. I am wondering if this solution should be done over multiple sessions. What frustrated me the most, i went for a clean then whitening, but Colleen spent 5 minutes with the clean and was later charged for tasks that she didn't do. If you are going to whiten your teeth, make sure to go to a professional dental hygiene facility.
0
Replies (0)VN
Verushka N
1 reviews | Active since Jan 2020
3 Oct 2025, 07:33
Disappointed outcome !!far from what was promised teeth still so discoloured
Colleen is a lovely lady but after two sessions my teeth look nothing worth 4000 I paid in cash,my front teeth are yellow I think she confused her bleach she used because it looked better after the first session,she is very hard with her tools she hit every nerve of my teeth it was the most excruciating pain iv ever experienced,I am a single mother and gave her cash for the application I was unhappy and asked for a refund of atleast half so I could have it done somewhere else she refuses to refund me and asks for me to come back to her although my experience was so painful and unbearable I don’t think I can take that pain again ,the cleaning and fixing chips on my teeth were done badly my teeth don’t look the same my front teeth are now thick and don’t look like my original shape .i don’t know what to do I’m very disappointed ☹️ she promised white teeth after one application which means this is false advertising iv been there twice and the results are terrible my fronts are yellow and patchy and I paid a lot of money for me it was a huge mistake and Big Hole in my pocket she refuses to give me even half back ?it cost me 500 rand alone just to get to her as I’m from Pretoria now she wants me to come back there for a 3rd round it seems as if she had used a different bleach on me because it looks more discoloured and I’m so unhappy I don’t know what to do at this point as I’m so frustrated,she’s a lovely person but she needs to be considerate of her clients and their needs and wants as it’s our money and advertising that seemed very convincing,I guess I was the unlucky one but my plea needs to be heard and I want a refund I’m not going through that pain again ,I want my cash back !!I work hard for my money ,you didn’t give me what you advertised not even close I’m sorry 😔
Helpful (0)
|Replies (0)VN
Verushka N
1 reviews | Active since Jan 2020
3 Oct 2025, 07:33
Disappointed outcome !!far from what was promised teeth still so discoloured
Colleen is a lovely lady but after two sessions my teeth look nothing worth 4000 I paid in cash,my front teeth are yellow I think she confused her bleach she used because it looked better after the first session,she is very hard with her tools she hit every nerve of my teeth it was the most excruciating pain iv ever experienced,I am a single mother and gave her cash for the application I was unhappy and asked for a refund of atleast half so I could have it done somewhere else she refuses to refund me and asks for me to come back to her although my experience was so painful and unbearable I don’t think I can take that pain again ,the cleaning and fixing chips on my teeth were done badly my teeth don’t look the same my front teeth are now thick and don’t look like my original shape .i don’t know what to do I’m very disappointed ☹️ she promised white teeth after one application which means this is false advertising iv been there twice and the results are terrible my fronts are yellow and patchy and I paid a lot of money for me it was a huge mistake and Big Hole in my pocket she refuses to give me even half back ?it cost me 500 rand alone just to get to her as I’m from Pretoria now she wants me to come back there for a 3rd round it seems as if she had used a different bleach on me because it looks more discoloured and I’m so unhappy I don’t know what to do at this point as I’m so frustrated,she’s a lovely person but she needs to be considerate of her clients and their needs and wants as it’s our money and advertising that seemed very convincing,I guess I was the unlucky one but my plea needs to be heard and I want a refund I’m not going through that pain again ,I want my cash back !!I work hard for my money ,you didn’t give me what you advertised not even close I’m sorry 😔
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Replies (0)PN
Prudence N
1 reviews | Active since Jan 2020
13 Sept 2025, 15:01
WORST BIRTHDAY GIFT
I went with a friend of mine to get her teeth whitened , it was a birthday gift to herself and we thought it was the real deal, little did we know what we were getting ourselves into. My friend went to Collen cause she "trustworthy" and seemed "Credible" based on the reviews that you see on Google. It was only after excruciating/unbearable pain that she went through for two weeks when we realized she is *****. She made me push my friend to be comfortable for 2 and a half hours, while she was in pain during the teeth whitening process. I had to hold her and tell her it was going to be okay. When I went to call and told that she is in pain she kept saying "Its Normal" and worse she made us watch a movie and timed the process with a movie, a whole movie guys little did we know that teeth whitening only takes 30 minutes - 1 hour. If you value your value your health and don't want to live on painkillers for weeks, please don't go there.
Helpful (0)
|Replies (0)PN
Prudence N
1 reviews | Active since Jan 2020
13 Sept 2025, 15:01
WORST BIRTHDAY GIFT
I went with a friend of mine to get her teeth whitened , it was a birthday gift to herself and we thought it was the real deal, little did we know what we were getting ourselves into. My friend went to Collen cause she "trustworthy" and seemed "Credible" based on the reviews that you see on Google. It was only after excruciating/unbearable pain that she went through for two weeks when we realized she is *****. She made me push my friend to be comfortable for 2 and a half hours, while she was in pain during the teeth whitening process. I had to hold her and tell her it was going to be okay. When I went to call and told that she is in pain she kept saying "Its Normal" and worse she made us watch a movie and timed the process with a movie, a whole movie guys little did we know that teeth whitening only takes 30 minutes - 1 hour. If you value your value your health and don't want to live on painkillers for weeks, please don't go there.
0
Replies (0)SM
SIPHIWE M
1 reviews | Active since Jan 2020
12 Sept 2025, 07:48
IF YOU VALUE YOUR HEALTH STAY AWAY FROM COLLEN !!!!!!!!!!!
I want to strongly advise people to stay away from Collen, especially for teeth whitening. At first, she was very sweet and made me feel comfortable. She promised I was in good hands. I even told her I have sensitive teeth, and she assured me it would not be a problem. Since it was my first time, I trusted her. She gave me a discount for cash payment, and I was grateful. The red flags started when she brought up tarot and numerology during the session. As a Christian, that should have been my sign to walk away. During the procedure, she told me to swallow powders and solutions myself. There was no assistant, unlike at a real dentist’s office. The pain became unbearable. I begged her several times to stop, but she forced me to keep the bleach on much longer than I wanted. The whole process lasted 2 hours 30 minutes, which is far too long. She never app**** any soothing gel, only bleach. It’s now two weeks later, and I’m still in excruciating pain. My teeth are so sensitive that I can’t eat without painkillers. I’m already on my third box of Brufen 400mg, third box of Kefenak, and second box of Nurofen. A different dentist told me the damage is severe and cannot be reversed. When I asked Collen for help, she refused to prescribe anything, claiming it would make my teeth brown. She kept saying I must “endure the bleach, endure the pain, endure the sensitivity.” Her focus was on money, not my health. She even complained about wasting her bleach on me when I told her I was in pain. She now says I should come back for help, but it’s two weeks too late. Once beaten, twice shy. Please don’t risk your health. If you value your teeth and your well-being, stay away from this woman.
Helpful (0)
|Replies (0)SM
SIPHIWE M
1 reviews | Active since Jan 2020
12 Sept 2025, 07:48
IF YOU VALUE YOUR HEALTH STAY AWAY FROM COLLEN !!!!!!!!!!!
I want to strongly advise people to stay away from Collen, especially for teeth whitening. At first, she was very sweet and made me feel comfortable. She promised I was in good hands. I even told her I have sensitive teeth, and she assured me it would not be a problem. Since it was my first time, I trusted her. She gave me a discount for cash payment, and I was grateful. The red flags started when she brought up tarot and numerology during the session. As a Christian, that should have been my sign to walk away. During the procedure, she told me to swallow powders and solutions myself. There was no assistant, unlike at a real dentist’s office. The pain became unbearable. I begged her several times to stop, but she forced me to keep the bleach on much longer than I wanted. The whole process lasted 2 hours 30 minutes, which is far too long. She never app**** any soothing gel, only bleach. It’s now two weeks later, and I’m still in excruciating pain. My teeth are so sensitive that I can’t eat without painkillers. I’m already on my third box of Brufen 400mg, third box of Kefenak, and second box of Nurofen. A different dentist told me the damage is severe and cannot be reversed. When I asked Collen for help, she refused to prescribe anything, claiming it would make my teeth brown. She kept saying I must “endure the bleach, endure the pain, endure the sensitivity.” Her focus was on money, not my health. She even complained about wasting her bleach on me when I told her I was in pain. She now says I should come back for help, but it’s two weeks too late. Once beaten, twice shy. Please don’t risk your health. If you value your teeth and your well-being, stay away from this woman.
0
Replies (0)CD
Carin D
1 reviews | Active since Jan 2020
14 Jul 2025, 10:21
BettaSmile - with confidence
Received a warm greeting from Colleen. She is so professional but kind an warm hearted at the same time. She made me feel at home. First time I have not experienced discomfort during this procedure. The results were very pleasing; I feel I can smile with confidence. She is brilliant; dont miss out!
Helpful (0)
|Replies (0)CD
Carin D
1 reviews | Active since Jan 2020
14 Jul 2025, 10:21
BettaSmile - with confidence
Received a warm greeting from Colleen. She is so professional but kind an warm hearted at the same time. She made me feel at home. First time I have not experienced discomfort during this procedure. The results were very pleasing; I feel I can smile with confidence. She is brilliant; dont miss out!
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Replies (0)KM
Kgomotso M
1 reviews | Active since Jan 2020
27 Oct 2024, 13:25
Colleen at BettaSmile
This is my third visit at BettaSmile and Colleen is the magician. Each time I have been there, she does wonders to my teeth. Her love for her work is like a picture in a frame - it remains the same. You should see her in her element. Anyone who wishes to have a whiter set and obtain their dream smile must have Colleen at the top of their list and follow through for the best results. Colleen is the sweetest, she's warm, witty, welcoming and above all she is professional. Her procedures are painless and very interesting to undergo while getting a cleaner and brighter smile like mine.
Helpful (0)
|Replies (0)KM
Kgomotso M
1 reviews | Active since Jan 2020
27 Oct 2024, 13:25
Colleen at BettaSmile
This is my third visit at BettaSmile and Colleen is the magician. Each time I have been there, she does wonders to my teeth. Her love for her work is like a picture in a frame - it remains the same. You should see her in her element. Anyone who wishes to have a whiter set and obtain their dream smile must have Colleen at the top of their list and follow through for the best results. Colleen is the sweetest, she's warm, witty, welcoming and above all she is professional. Her procedures are painless and very interesting to undergo while getting a cleaner and brighter smile like mine.
0
Replies (0)TS
Thandekile S
1 reviews | Active since Jan 2020
26 Oct 2024, 21:26
Worst Nightmare
I took me over a month to get through this trauma and write a review. I read all the bad reviews but still continued to make a booking. Worst nightmare! She’s a **** and doesn’t disclose any information. Upon arrival, I completed a form then proceeded to room, she told me I needed a cleanse and will cost me an extra R500, the cleanse took less than 5 mins, I’m sitting here today and I need a dental cleanse. She started reading me I was uncomfortable, the procedure was super painful, never disclosed that it would take more than 1 visit. She’s so unprofessional, all she says “ put your bag there, no don’t do that etc “ 4 hours later after going through so much pain and torture, results were bad. She’s like “I’m not happy please come back next week, it’s free”. I was so upset I didn’t bother coming back and she didn’t bother checking. Please go to a professional, this is not it. Colleen is a ****. Every bad review here is reality.
Helpful (0)
|Replies (0)TS
Thandekile S
1 reviews | Active since Jan 2020
26 Oct 2024, 21:26
Worst Nightmare
I took me over a month to get through this trauma and write a review. I read all the bad reviews but still continued to make a booking. Worst nightmare! She’s a **** and doesn’t disclose any information. Upon arrival, I completed a form then proceeded to room, she told me I needed a cleanse and will cost me an extra R500, the cleanse took less than 5 mins, I’m sitting here today and I need a dental cleanse. She started reading me I was uncomfortable, the procedure was super painful, never disclosed that it would take more than 1 visit. She’s so unprofessional, all she says “ put your bag there, no don’t do that etc “ 4 hours later after going through so much pain and torture, results were bad. She’s like “I’m not happy please come back next week, it’s free”. I was so upset I didn’t bother coming back and she didn’t bother checking. Please go to a professional, this is not it. Colleen is a ****. Every bad review here is reality.
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Replies (0)