Beyond bad service

I was never in arears with my creditors ever since i got into agreement with them I'm in arears and I'm still currently in that nightmare state with these unprofessional business BCS since 2023. To all people who want to enter into a process like this, please, I'm begging you to rather make use of any other debt counselling company than accept this BCS; you literally sign up for a huge disappointment. The services are beyond bad, worse than bad. All reviews speak for themselves and is exactly what I experience, they blatantly ignore returning calls. as well as my matter which These people have no ethics of running a business; they are not equipped to run a business; the whole lot from management to staff is ***********. This business really needs to close down; service is pathetic. They truly make people live hell.The worse part of it is to opt out.(A nightmare)