MC
Miky C
Active since Oct 2012
11
Reviews
0
Industries
Reviews
11 reviews9 months ago
Paid Fiber Connection down
It has been the 5th day since fiber connection issue was reported,to datetime no feedback electronically as well as telephonically,I followed up all reply I can get is they will escalate,as soon as the 3rd party vuma acknowledge the ticket then I can followup directly,This is very annoyed to wait for a day which I don't know for acknowledgment of the ticket created 4day ago...the can lead to another number of days....I'm paying to utilize an active service and is not that the service is free I'm utilizing.For more than 10yrs with Vodacom I never ever experienced such a service as bad as this one nor with other service providers
159 replies
19 months ago
Beyond bad service
I was never in arears with my creditors ever since i got into agreement with them I'm in arears and I'm still currently in that nightmare state with these unprofessional business BCS since 2023. To all people who want to enter into a process like this, please, I'm begging you to rather make use of any other debt counselling company than accept this BCS; you literally sign up for a huge disappointment. The services are beyond bad, worse than bad. All reviews speak for themselves and is exactly what I experience, they blatantly ignore returning calls. as well as my matter which These people have no ethics of running a business; they are not equipped to run a business; the whole lot from management to staff is ***********. This business really needs to close down; service is pathetic. They truly make people live hell.The worse part of it is to opt out.(A nightmare)
0 replies
26 months ago
Legaiyenn Morris res...
Legaiyenn Morris response was quick online and adviced me accordingly.
58 replies
29 months ago
BAD SERVICE
Claim ref: OOBA3910618/1. On November 7, 2023, I submitted a claim; the service provider was routed to assess the claim; the turnaround time for feedback was 48 hours. Three days later, I contacted the insurer, only to find out they had never received any feedback from the service provider regarding the assessment. I highlighted the emergency of the claim: the huge sliding door window is broken, and it is a security risk for my family. Flag 2: I had to follow up again. Two days later, the insurer should have been in contact with the client with an update, not the client with the insurer. Back and forth from the 13th every single day, I contacted the insurer just to get the answer. The claim was escalated to the claims handler and sent for validation, and I have to wait 48 hours. On the 17th, the claim was approved when I insisted on speaking to a manager. I immediately contacted the service provider. From the service provider side, they are awaiting the confirmation email that the claim has been approved. Once they receive the email, they will attend to resolve it. In the interim, they will schedule for today this morning. I've been trying to get hold of the insurer since this morning, but there has been no answer. There are endless problems, and this is a security risk. They are not going to be accountable if anything happens to my family that they do not consider. No follow-ups from the insurer; nothing. This is after they moved to this 4Sure company to handle their claims. Poor, poor, bad service. My claim has not been resolved since November 7th.Therefore, I refuse to pay for access, my time spent, and the cost of calling to get an answer to my claim.
146 replies
30 months ago
Bad Services , ignore complains lodges
Four months after I came to an agreement with this process, my complaints regarding double deductions could not be resolved. Confirmation sends that the issue is resolved, but the problem repeats itself and causes more problems than ever in regards to my family's well-being. For a week now, I have tried to get hold of the manager, Taariq, as well as Angelo, for a refund, sending email after email. numerous phone calls, WhatsApp messages to the manager with no response, WhatsApp app messages read but no response. The consultant Shakira escalated my messages to her boss, Taariq, and Angelo, but still has no response. They blatantly ignore me. I will recommend that no one make use of this company's services. endless problems. All I want is to withdraw from this process and refund the monies deducted.
0 replies
73 months ago
Poor Customer Service
To whom it may concern, I have put in a cancelation request as per below email, and no one seems to resolve my cancelation request and to place a new order, I spoke to different consultants, Cindy, Tania as well as Ayanda and my problem still not resolved. Tanya put an extra effort to return my calls and escalated my query accordingly but from there onwards, no order was processed. At this stage, I'm back to where I was just to hear the number as per Reference that supposed to be canceled is still active. Also what makes me more frustrated is that they're deactivated my debit order which means I have to do cash payments and this was done without my consent. All this started with the first incorrect order processed since the start of April. Thereafter my query just can't be resolved. This is my worst experience faced with Vodacom customer services. I urgently need this to be resolved. e nr Regards, 0763570980
210 replies
121 months ago
Poor customer service and Quality
I have purchases a pair of shoes amount of R750.00 cash on the 4th April 2016.Just to noticed after wearing it for third time the heals and soles on both shoes is chipped all over.On the 24th i returned the shoes a lady on the floor asked if she could help ,i showed her the shoes and told me straight away she can see the damage and that it is a quality issue with a second supported opinion from a gentleman (floor consultant) sure it is quality issue.Was told by the lady i can select a pair of shoes of my choice to replace,which i did.Just to get the counter and was told by the teller she will confirm the exchange but should not be a problem.This where the complication started.Acting manager called Millisa told me their just cant exchange their have to send it for Quality checks and it will take about 5 days to get feedback.Which was unacceptable reason therefore was firstly the shoe is hardly 20 days old after purchased, 2ndly no reason involving the customer in their internal Quality check process especially if an item is still new not even a month old and its the heals and sole we talking about.3thly i spend cash on this item.The reason for purchasing this expensive shoes is to last me long approx for 3 years but clearly not even a month.I asked for her manager,after several minutes eventually she put the Store manager Shereen on the line.Back and forth...just want to put an end asking her for her name and surname she refused to give her surname ask me what do i want to do with her surname but willingly gave her Manager's name and surname After reporting the incident to Head office their said their will investigate ; Hlalisha Sofute Ref: 28574. on the 25th,got a call from Melissa that once again that their were ask to send the shoes for Quality check which i was not happy with but accepted and today is the 6th May without any responds, Their have all required contact details linked to ref : 28574 incl additional contact.If this is the customer services then clearly i wont even consider opening an account nor buying from them again.All i want is my money back and never want to deal with Truworths again.
75 replies
123 months ago
Service delivery is not as promised.
Worst frustrated ever then before.....What do i need to do more to get your attention regards my queries by sending mails after mails and all response I can get is... you will have a look into the claim and will feedback alternatively send a email.this was even from consultant escalated to team management department but still no feedback.I will say it again i hate when my time is been wasted by people. I'm paying for a service and is not that your service is free.I want feedback before end of business....
0 replies
126 months ago
Customer service is all about lies to sell product
I just cant believe it CellC customer services did it again from my previous report,i phone an hour ago to get feedback from my last correspondence with Mpho,and ask for a callback consultant Lepho,was just a simple yes but never returned my call.Will recommend to anyone,new customer not to deal with CellC.their services become beyond bad.Their stats Compliment vs Complaints, will give you the answer of their services,If i dont get any responds within the next 24hrs will execute.
75 replies
126 months ago
Poor customer services
Before and from the 16th Sep 2015 i tried to get proper assistance from Cellc regards the renewal of contract,No one could assist me,I end up cancelling the contract with no success,i have a new phone i cant even use for 3 months just trying to get assistance.I have send them mail after mail with cellc references 150930-000324
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (9.090909090909092%)
3 Star
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2 Star
4 (36.36363636363637%)
1 Star
6 (54.54545454545455%)