Debt review

This is my second complaint the company did call me yesterday and I question the agent to go listen to the call which I clearly stated I don't wish to be under debt review. I further stated that they should issue form17.2 to the bank I financed my as the bank awaits that document and money they took from my account should be refunded. The call got disconnected I tried calling the number which is 0210058103 and cannot get through. This company needs to sort this matter out urgently