Excellent Service - Eurocarewellness

I bought a Beurer Heated Overblanket from Takealot in September 2020. 2 weeks ago it 'died'. I referred back to Takealot only for them to tell me that the warranty had expired. Nonsense. All Bleuler products carry a 3-year international warranty. I managed to locate the invoice associated with this order in my Takealot account, supposedly provided by a company named ShopKing in Cape Town. Tried to contact them with no response; apparently no longer in business. Now to the crux of the matter. i contacted the authorised South African agents, Eurocare Wellness and explained my dilemma. After a couple of emails they discovered that ShopKing is an unknown entity and not authorised to resell the Bleuler products. Bottom line is that Eurocare collected the blanket from me in Cape Town and after inspection at their Johannesburg offices, replaced the blanket without any hesitation. These days it is uncommon for a company to go to the lengths that Eurocare did. Belinda Potgieter their office manager went beyond the call of duty to attend to us, remaining in contact until we had received the replacement. And this under the authorization of Robert their local CEO. Top marks (10/5) to this company. I recommend them without any hesitation at all. This is how business is supposed to be conducted - client care. Thank you Belinda and your team.