JC
John C
Active since Aug 2012
10
Reviews
0
Industries
Reviews
10 reviews24 months ago
geewizz excellence
Found geewizz 'by acciddent' and ordered headphones and wifi booster. The service is topline. Unlike their larger competitors communication is a breeze and they keep one up to date on order progress. Friendly, polite, efficient, personable. This is a great online retailer. Can recommend them without hesitation
0 replies
27 months ago
Excellent service at Bellville Office.
The last time i had to visit SARS some 3 years ago it look just on 5 hours to resolve a pretty simple problem. The new appointment system at SARS is an extraordinary improvement in customer service. I booked the appointment at a convenient time. 2 days later a young binary gentleman phoned tom check on the appointment (yes, read that again). He gave me some guidance with my enquiry, but recommended that i keep the appointment and see the consultant. Well now, here's the real thing. My appointment was at 10h30. I arrived at security at 10h28 and was ushered through the entrance checkpoint, directed to the appointment check-in. ID checked, case number confirmed and directed to the consulting rooms. My desk was #29 and she was ready and able. Discussed my enquiry with clear instruction as to following actions. From start to finish staff were polite, friendly, helpful and the consultant totally knowledgeable and lucid in her advice to me. Mr Kieswetter, your staff at Bellville are a credit to you, the new appointment system is professional and totally effective. But then they obviously have an exemplary leader. Thanks. It was a pleasantly surprising experience in a land where customer service is consistently degrading. Keep it up.
0 replies
33 months ago
Excellent Service - Eurocarewellness
I bought a Beurer Heated Overblanket from Takealot in September 2020. 2 weeks ago it 'died'. I referred back to Takealot only for them to tell me that the warranty had expired. Nonsense. All Bleuler products carry a 3-year international warranty. I managed to locate the invoice associated with this order in my Takealot account, supposedly provided by a company named ShopKing in Cape Town. Tried to contact them with no response; apparently no longer in business. Now to the crux of the matter. i contacted the authorised South African agents, Eurocare Wellness and explained my dilemma. After a couple of emails they discovered that ShopKing is an unknown entity and not authorised to resell the Bleuler products. Bottom line is that Eurocare collected the blanket from me in Cape Town and after inspection at their Johannesburg offices, replaced the blanket without any hesitation. These days it is uncommon for a company to go to the lengths that Eurocare did. Belinda Potgieter their office manager went beyond the call of duty to attend to us, remaining in contact until we had received the replacement. And this under the authorization of Robert their local CEO. Top marks (10/5) to this company. I recommend them without any hesitation at all. This is how business is supposed to be conducted - client care. Thank you Belinda and your team.
60 replies
45 months ago
Top end service
I have dealt with this online retailer on a couple of occasions. The service is out of this world. There is hope for South Africa. I bought a Beurer Electric blanket for my niece in June. It failed and yourLIFE arranged collection yesterday. Overnight and i received a response this morning. Part failure. Best solution was to replace the item so looking forward to delivery of a new blanket on Monday. Branden is approachable and hands on, unlike the giants who are invisible. And importantly their support is via email. The giants discourage contact or make it almost impossible. I have absolutely no reservation in recommending them.
134 replies
46 months ago
Takealot pricing
I am shopping for a Magneto rechargeable standby lantern. Most retailers are sold out, but i found stock at takealot. Checked the price R469. I bought one 2 years ago at Makro for R199. Price? R269. So i checked another 7 online retailers and every one of them charge R269. So i contacted Takealot, but their response was - Tough, we do not match pricing with anybody else; pay what you see. How many of their clients are being fleeced like this? But then when you are a member of the Naspers group that's absolutely typical. The Stellenbosch mafia have never heard of the word competitive. I have bought much from Takealot in the past; but this has taught me to check the prices carefully before buying anything from them. Amazon here you come; Takealot? Takeanote!
0 replies
59 months ago
Payfast and bank account details
I transacted a payment with PayFast. Then i realised that they store all my banking details, including the CVV for my credit card. I have tried endlessly to get them to cancel my account and purge all my banking details. That was on 21 May. They have simply ignored me and illegally debited me on 18th June. The very scariest part is that they bypass the Verified by Visa protocol by some underhanded measn of getting the message to themselves. I shall be taking that up with FNB. It is absolutely not on that a third party payment service provider mau be allowed to retain such info. If they get hacked every custoemr is at grave risk of massive fraud. Many years ago i used to be involved in the inter-bank payment systems. If these are the new rules of engagement then the banks have declraed war on their own clients. An enquiry to PASA was met with silence, not even the courtesy of my taking a job with *** and travel. So BEWARE, if you are using PayFast you are seriously compromising yourself.
0 replies
59 months ago
No response to an enquiry
With the increase in Vumatel's fibre service and competitor decreases, i contacted Afrihost twice, once to Gian and another to Afriman (same destination). They did not have the good manners to respond. To what end does the ISP protect their clients against ant-competitive behaviour by the fibre infrastructure providers? See my other post about Vumatel.
0 replies
59 months ago
Vumatel pricing
At a time when most infrastrucure providers have been dropping their connection prices, Vumatel increased theirs by R100 per month. I wrote to my ISP twice (that's my next Hellopeter complaint coming up), without any response . I am stuck with only the Vumatel connection, obviously. I have this weird notion that the fibre infastructure should be state owned. ISPs will then be free to provide services to the end poiny user without restriction. So if my line is currently Vuma, then i can swap to another provider ocer the same line. But if ownership of the line vests in the single provider, then we are all in the dwang. Vuma represents the worst of anti-competitive behaviour.
53 replies
60 months ago
yourLife the place to go
If you want a professional, timeous and customer-centric retail experience, then yourLIFE is nthe place to be. From initial sale to a possible warranty claim, everything is smooth, friendly and on point. Thanks to Brendan and Belinda (at the importer eurocarewellness). Keep it up guys; you're on course.
106 replies
123 months ago
Service Excellence
I purchased a number of high priced TV products from Makro today and was assisted by a young man, Mr Jacques van Schalkwyk. His patience, product knowledge, friendliness, good humour, politeness was noticeably above what is so prevalent today - indifference towards clients.<br> He was a pleasure to do business with and is a credit to the Makro brand name.
75 replies
Review Distribution
5 Star
6 (60%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (40%)