BEWELL NON EXISTENT CUSTOMER SUPPORT FOR PAYMENTS ALREADY MADE

I had purchased a watch this year and paid Bewell via the Payment portal that Bewell has CHOSEN to included on its site [Payfast].

After receiving a response from the Bank that the money had been returned to my account, I made the effort to contact Bewell and repay the money into their account as I had already received the watch. Bewell was quick to supply their banking details to me and did not advise me to rather wait for a response from Payfast.

I made payment in full to Bewell. However, I am now being contacted on a weekly basis and threatened with legal action by Payfast as they assume I have not made payment for the watch. I have contacted Bewell who initially confirmed they would resolve the issue with Payfast (on 2 separate occasions) but they did not and are not responding to Payfast's multiple requests to confirm I have made payment.

The owner Tersius Le Roux even had the nerve to say this had nothing to do with him via email when I copied him on the Payfast threats of Legal action and told me to sort it out myself - for something HE HAS BEEN PAID FOR.

I regret supporting this business on 4 occasions for the headache it is causing in resolving an issue that they agreed to resolve.

This behaviour is unacceptable for a business that has received payment from a repeat customer.