TH
tasneem H
Active since Jul 2011
2
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Reviews
2 reviews66 months ago
BEWELL NON EXISTENT CUSTOMER SUPPORT FOR PAYMENTS ALREADY MADE
I had purchased a watch this year and paid Bewell via the Payment portal that Bewell has CHOSEN to included on its site [Payfast]. After receiving a response from the Bank that the money had been returned to my account, I made the effort to contact Bewell and repay the money into their account as I had already received the watch. Bewell was quick to supply their banking details to me and did not advise me to rather wait for a response from Payfast. I made payment in full to Bewell. However, I am now being contacted on a weekly basis and threatened with legal action by Payfast as they assume I have not made payment for the watch. I have contacted Bewell who initially confirmed they would resolve the issue with Payfast (on 2 separate occasions) but they did not and are not responding to Payfast's multiple requests to confirm I have made payment. The owner Tersius Le Roux even had the nerve to say this had nothing to do with him via email when I copied him on the Payfast threats of Legal action and told me to sort it out myself - for something HE HAS BEEN PAID FOR. I regret supporting this business on 4 occasions for the headache it is causing in resolving an issue that they agreed to resolve. This behaviour is unacceptable for a business that has received payment from a repeat customer.
0 replies
127 months ago
Insurance Excess Waiver
Thank you DI for reviewing my claim with efficiency and contacting me for further information in order to determine whether my excess should be waived. And thanks for then deciding to waive it.
75 replies
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1 Star
1 (50%)