Terrible service / ****

Terrible service, I called them out to assist with a blocked drain. they came out and tried clearing the drain with a plunger rod for about 30min. they then told me they need to bring in a high pressure jet machine and sent me a quote for R5000 that had to be paid up front. i paid the amount and they returned but the jet failed to unblock the drain, they suggested the drain pipe needs to be excavated and told me i should do it myself. after i completed digging the drain pipe out i had to constantly beg them to return. They finally returned 2 days later. they then managed to unblock the drain using a normal ***** rod within 30minutes. ultimately they did not need the pressure jet and also did not need the drain pipe to be excavated. Had they just used the ***** rod in the first place the whole job would have been done in 30minutes. During this process they managed to break the clay drain pipe but said they need to get the spares and return the following week, they never returned to fix the pipe and i had to get another plumber out. they are totally *********** or they deliberately misdiagnosed the problem in order to charge you for expensive equipment that is non effective. I do not trust them nor do i recommend using them.