Terrible Attitude and Service

After paying via a prepaid elect meter for 3 yrs BFW was appointed by Trafalgar to take over the water meters as well. We paid our R400 water deposit and did not receive any accounts even after calling and emailing them numerous times. They then proceeded to cut off the elect meter (which apparently belongs to them as well) as we hadn't paid the water bill of R197.00 even though we never received a bill. This bill includes a service fee of R100 for accounts never sent out. There is a clause included in there water meter agreement allowing them to cut off your elect prepaid meter if water is more than 7 days late. So be warned dont agree to this clause.