Bidorbuy

Very bad customer service. No one seems to know what they are doing. Sold an item on an auction on Wednesday. I shipped the item to the customer and then requested a payout. Then I had to verify my identity and was told I have 2 accounts on Bidorbuy. I was not aware of the other one, apparently someone else managed to use my ID and create a account. I was told that there were outstanding fees on the account that I know nothing about nd I must first pay that then I would be able to withdraw my money. I paid it and told them to remove the other account that wasnt mine. I thought I would then be able to withdraw the money. After many emails the verification process was complete,but when I tried to withdraw I was told I dont have enough to withdraw. But my closing balance was R334.49.I am very frustrated with Bidorbuy. It never used to be so difficult to get paid out. I have sent another email,but haven't received a answer yet .