Bad service

I have been with bid tracker for 5 years to point I recruited my dad an husband to join. I am utterly disappointed at the level of service my dad is currently receiving. My dad has bid track on his old car an bought car 3 months back and to this day bid track has not installed the tracker, he was send forms by lady called nokubonga only to be told after a month he needs to travel 2 hours to their place to get tracker installed. 1stly my dad is 70 years old. We trusted tracker as this was used on all 5 cars and now he must use his petrol, his time to go get tracker installed that his going to pay monthly? Since when is tracker not sending out someone to install?

I'm super disappointed, would the car be ****** now that it's 3 months without help. Will you reimburse us?

My dad cell : 0722482475.my correct email : boikhutsomokwena@gmail.com

My cell : 0684527787

I'm deeply disappointed after using this tracker for years and this is what we get?