My car’s windscreen cracked whilst servicing my car with Nissan Randburg and no Accountability was taken by the dealership.

Took my car for service at Nissan Randburg on Saturday 7th February 2025. My car’s windscreen had a very minor chip which I got on my way to the Service centre due to small stones hitting the car from the N3 Northbound Roadworks. As I was meant to be at the Nissan Randburg Service Centre by 8am that day, I didn’t have time to attend to the chip before that and was planning to attend to it as soon as I was done with the service.

Whilst servicing the car, it seems like something they were doing triggered the crack but nothing was said to me as soon as that happened or even after when I was given the car keys to go collect the car where it was parked after service. I had to find out myself when I got to the car and when I questioned them about it they became defensive and didn’t want to take accountability for their part (the windscreen cracking whilst in their possession and them not saying anything about it).

During this incident I’ve been dealing to two ladies called Lesego Moanakwena and Chantelle Heyns who were never willing to take accountability and sort out the issue.

Chantelle was showing a low-level form of ************, pounding the table whilst speaking to us and avoiding some of our questions and points during the conversation.

We further asked for pictures that should’ve been taken before and after the car was serviced and they didn’t have those. We asked for footage of the car whilst it was being serviced, she (Chantelle) refused to show us or provide us with those. Chantelle also kept on emphasising that we should do whatever we want regarding this matter as she refuses to help in any way. She further stated (more than once) that we can even lodge a complaint with the Motor Industry Ombudsman.

Very poor customer service from this dealership and will never recommend it to anyone. Clearly once you’ve bought the car, they don’t really care about you as a client thereafter.