Bidvest McCarthy Nissan Woodmead
1.8|21 reviews
LS
Lee S
1 reviews | Active since Member
02 Sept 2025, 01:57
McCarthy Woodmead – 12 Days Without Car, No Accountability
12 days without car, misleading promises, no accountability, R4752 lost.
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Replies (53)LS
Lee S's updateReviewer Update
02 Sept 2025, 02:07:
My vehicle has been at McCarthy Woodmead for over 12 days due to a parts delay. I was initially informed that if the part was unavailable, I would receive a courtesy car. This later changed to a “7-day” requirement, and then re-calculated to only qualify from 2 September 2025. This inconsistency is misleading and has left me without transport for an extended period.
Despite being assured of daily feedback, no updates were provided unless I made contact. When the part arrived on Friday, it was not communicated or actioned, and repairs only started on Monday after a call centre intervened.
The Workshop Manager, Stephen, told me that he “does not work for Renault but McCarthy and did not sell me the car,” which highlights a lack of accountability. The Dealer Principal has also refused to escalate the matter further.
To date, I have incurred R4,752 in transport costs, which I am seeking to be reimbursed. :
I expect reimbur*****t of costs incurred and accountability from both McCarthy Woodmead and Renault.
My vehicle has been at McCarthy Woodmead for over 12 days due to a parts delay. I was initially informed that if the part was unavailable, I would receive a courtesy car. This later changed to a “7-day” requirement, and then re-calculated to only qualify from 2 September 2025. This inconsistency is misleading and has left me without transport for an extended period.
Despite being assured of daily feedback, no updates were provided unless I made contact. When the part arrived on Friday, it was not communicated or actioned, and repairs only started on Monday after a call centre intervened.
The Workshop Manager, Stephen, told me that he “does not work for Renault but McCarthy and did not sell me the car,” which highlights a lack of accountability. The Dealer Principal has also refused to escalate the matter further.
To date, I have incurred R4,752 in transport costs, which I am seeking to be reimbursed. :
I expect reimbur*****t of costs incurred and accountability from both McCarthy Woodmead and Renault.
LS
Lee S's update02 Sept 2025, 02:07
Reviewer Update
:
My vehicle has been at McCarthy Woodmead for over 12 days due to a parts delay. I was initially informed that if the part was unavailable, I would receive a courtesy car. This later changed to a “7-day” requirement, and then re-calculated to only qualify from 2 September 2025. This inconsistency is misleading and has left me without transport for an extended period.
Despite being assured of daily feedback, no updates were provided unless I made contact. When the part arrived on Friday, it was not communicated or actioned, and repairs only started on Monday after a call centre intervened.
The Workshop Manager, Stephen, told me that he “does not work for Renault but McCarthy and did not sell me the car,” which highlights a lack of accountability. The Dealer Principal has also refused to escalate the matter further.
To date, I have incurred R4,752 in transport costs, which I am seeking to be reimbursed. :
I expect reimbur*****t of costs incurred and accountability from both McCarthy Woodmead and Renault.
My vehicle has been at McCarthy Woodmead for over 12 days due to a parts delay. I was initially informed that if the part was unavailable, I would receive a courtesy car. This later changed to a “7-day” requirement, and then re-calculated to only qualify from 2 September 2025. This inconsistency is misleading and has left me without transport for an extended period.
Despite being assured of daily feedback, no updates were provided unless I made contact. When the part arrived on Friday, it was not communicated or actioned, and repairs only started on Monday after a call centre intervened.
The Workshop Manager, Stephen, told me that he “does not work for Renault but McCarthy and did not sell me the car,” which highlights a lack of accountability. The Dealer Principal has also refused to escalate the matter further.
To date, I have incurred R4,752 in transport costs, which I am seeking to be reimbursed. :
I expect reimbur*****t of costs incurred and accountability from both McCarthy Woodmead and Renault.