DISGUSTING CUSTOMER SERVICE

Renault germiston don't even deserve the one Star, they are only getting it because there's no option for zero star.

I took my car for a service today, and before I left I asked the lady who booked my car in, that can I please be picked up from work at 16:30pm, and she agreed and I reminded her that the last time my car was brought in for service I was only picked up an hour later than the agreed time that was even worse as I was standing in heels in an unsafe area. Of which then they did not even call me to say they were running late. I was only told after I had called them and I still stood there for a while , I was only picked up after a friend intervened and called them.

Fast forward to today, sure I get a call from them saying my car is ready and again I remind the lady that I need to be picked up at 16:30, and she assures me that I will be picked up at the agreed time , and she said she will have a driver call me to confirm my address.

Time went by and there was no call from a driver, then boom 16:23 the lady calls me only to tell me that all their drivers are stuck in traffic. This is the same story I was given last time I took my car there, these people are literally less than 2km from my office if they really cared about customer service they could've booked an Uber for R10. I tell you this is the last time I ever set foot there. Their service is disgusting.

And believe me this is not even the only story I have about this place. I have another story about warranty and from that day I swore I will never buy a Renault car again.