Misleading and False representation of product offers and information

Renault Germiston – Bidvest McCarthy is not a good branch to do business with. I will not recommend anyone to buy a car or conduct any services with them. They provide bas service and don’t even care to assist. Problem I faced when buying a car at Renault Germiston – Bidvest McCarthy.

- The vehicle finance application was submitted without my consent and approval. - I was not given a chance to select a suitable product/car for me as it was selected for me and included value added products (VAPS) which I was not informed about. - I was misled into finalizing the deal because I had the believed that I will receive a cashback of R15000/R10000, or installment payment break as per the face to face conversation with Sales Manger - I did not get any call or a session with the Finance department to discuss the contract T&C’s, yet I was provided with document for record of advice for me to sign. (I did not have any discussion with Finance) - The record of advice documents that I was made to sign had wrong information and had another client’s product and personal details (Violation of POPIA)