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Palesa M
Active since Jan 2018
9
Reviews
0
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Reviews
9 reviews26 months ago
Tesh provided exceptional service to me while she assisted me
Tesh provided exceptional service to me while she assisted me. She explained everything to me in plain and simple language to ensure i understand respnses goven to me so i make informed decisions. Kudus to IWYZE consultant Tash👌🏽😊
58 replies
29 months ago
Misleading and False representation of product offers and information
Renault Germiston – Bidvest McCarthy is not a good branch to do business with. I will not recommend anyone to buy a car or conduct any services with them. They provide bas service and don’t even care to assist. Problem I faced when buying a car at Renault Germiston – Bidvest McCarthy. - The vehicle finance application was submitted without my consent and approval. - I was not given a chance to select a suitable product/car for me as it was selected for me and included value added products (VAPS) which I was not informed about. - I was misled into finalizing the deal because I had the believed that I will receive a cashback of R15000/R10000, or installment payment break as per the face to face conversation with Sales Manger - I did not get any call or a session with the Finance department to discuss the contract T&C’s, yet I was provided with document for record of advice for me to sign. (I did not have any discussion with Finance) - The record of advice documents that I was made to sign had wrong information and had another client’s product and personal details (Violation of POPIA)
0 replies
29 months ago
Misleading and False representation of product offers and information
Renault Germiston – Bidvest McCarthy is not a good branch to do business with. I will not recommend anyone to buy a car or conduct any services with them. They provide bas service and don’t even care to assist. Problem I faced when buying a car at Renault Germiston – Bidvest McCarthy. - The vehicle finance application was submitted without my consent and approval. - I was not given a chance to select a suitable product/car for me as it was selected for me and included value added products (VAPS) which I was not informed about. - I was misled into finalizing the deal because I had the believed that I will receive a cashback of R15000/R10000, or installment payment break as per the face to face conversation with Sales Manger - I did not get any call or a session with the Finance department to discuss the contract T&C’s, yet I was provided with document for record of advice for me to sign. (I did not have any discussion with Finance) - The record of advice documents that I was made to sign had wrong information and had another client’s product and personal details (Violation of POPIA)
0 replies
33 months ago
Bad Bad Customer service and providing false information to customers
Foschini Chris Hani mall in Vosloorus and online service has really bad service. I purchased a product online from the Bash app (Foschini) and the item was not in good condition, The Luella bag had a broken bag lock and dark stains on it (Item is white in color). I requested a return collection and incident was unattended to. I then visited the Foschini store in Chris Hani, enquired about the return and a consultant informed me that I can return it to their store. On the 26th July 2023, i visited the store to return the item, they could not process the return due to loadshedding, i asked the consultant ehat time the store closes she said 6pm. I left and returned to the store at 17h52pm, the store was already closes. I knocked and only after standing for 5 min at the door they allowed me in. They told me they cannot take the item as thry have knocked off and they won't take the item because it is a brand their store is not selling. The manager by the name Lerato was present during all this misrepresentation that was being done. I asked them if what they are telling is per Foschini group policy and they said yes. I fail to understand why the Bash online for foschini is not attending to my return request and why Foschini Chris Hani is giving out false information, and why they close the store earlier than what was stipulate on the store trading hours. I am really not happy with the service provided by Foschini group and it's employees.
0 replies
40 months ago
Poor service and false advertising
I've ordered cold drinks from Pick n Pay online on 19 December 2022. I received an email on the 20th Dec that store cancelled the order due to incorrect pricing, N.B the prices were advertised there for over 2 weeks. On the app it said refunds are done after 5days and even today i have not received my funds nor products i had ordered. I have called pick n pay asap number for over 2 weeks. They telling me i should go to my bank.... Why would I do that because i did not go to the bank to buy on your app? I called my bank and they informed me that pick n pay has my money. Everyone i have spoken to on pick and pay line is not willing to assist. At first I didn't mind the items being canceled but for the run around, poor service, false advertising and trouble. Pick n pay should give me the products I have purchased for the same price advertised and keep those funds since they don't want to refund me. Poor service.
324 replies
49 months ago
Incompetent consultants and unreliable banking app
Capitec consultants are incompetent and Capitec banking app is not iser friendly. I went to Chris Hani Capitec branch to enquire about card replacement. Because the banking app does not have pricing guide for me to check card replacement fees, i went to the branch and asked the consultant at the door if they do charge for card replacement he said 'No', I was already in the branch i then decided to make a card since my card expiry date is nearing. When I got to the service /sales consultant, i asked her before i started with the replacement if it will charge she too said 'No'. I asked her again if i do the replacement now and my card expires May'22 she said she will check for me. After checking she still said it will not charge. When I got and checked my banking app the card fee was charged. I will not get charged because of incompetent consultants who are misinformed/untrained or ignorant. Please refund my card replacement fee.
148 replies
76 months ago
Bad service,wrong billing and rude agents
VERY VERY VERY BAD SERVICE First DStv added an additional decoder, and then charge me for something I know nothing about, they claimed they fixed it and credited the correct decoder but ever since then they have disconnected my service 5times since 23rd December 2019… I am really not impressed with this and the agents also hang up when they supposed to help always saying they escalating matter which they don't fix at the end of the day. I am having a serious problem with DSTV, I have paid my account on the 14/12/2019 and my service was disconnected every time after 4days and I keep on calling in all the time and that alone is an expense on airtime, I got disconnected again today and worse my bill says I owe R994.37 how did it move from R310.70 to R994.37 meaning I pay R683.67 for 4days and I called in again today spoke to Sphelele Maphumula around 9h20am who put me on hold for 6min and then hung up DStv 09h20am, on the 13/01/2020 I spoke to Penelope Nembulungi who assured me that this is fixed and I even sent them the proof of payment and also Ruth Mahlangu 12/12/2019 also assured me they have fixed it. Fix my account and make sure I do not pay any unnecessary charges like your reconnection fees and all those silly charges you added.
117 replies
77 months ago
Bad service
I have had enough of this bad service an receiving from DSTV, on my account there was an additional decoder that was added in error on the 20th November 2019, I called in on the same day and I requested that the additional decoder be removed also upgrade my package and they said they had technical problems I should call in in an hour. I called in again and informed them to remove it and the lady I spoke to Elisa said it won't affect my profile as long as it's not active. I paid my account on the 14 December 2019. Now I receive an sms informing me I need to pay R535.50 to reconnect my account as it has been disconnected. I called in today and spoke to Nonzwakazi Kano and asked her why is my account being disconnected she informed me that it's because the second decoder added in error is due to payment she disconnected my account and tells me I have to pay R136 for reconnection.........like how is that possible whereas I requested that decoder be removed and already paid for on the 14-12-2019....... I want my account be reconnected and I won't pay any activation fee because I have requested for the additional decoder be removed a month ago, I will not pay anything more and I would like for my account not to have any additional fees on my statement....... everything about DSTV is a problem these days my self service is a problem....the DSTV app is wack I even deleted the app because it dsnt allow me to log in my account..........I am having a bad experience with this service provider am even thinking on moving to Netflix. FIX MY ACCOUNT!!!!
122 replies
100 months ago
Wrong billing
Good day I am sending this email because I am not happy with the service I have recieved. I have a Dstv compact subscription of which I pay R365 plus R99 for showmax. In December 2017 i did not pay for my dstv therefore for disconnected around the 24th before Christmas. When I viewed my payment in the dstv app it showed that I owe R742.52 I sent a request on the love chat to ask why is the payment that much, and the agent told me it was an error so I need to pay R464. I have contacted another agent on live chat Cleo and i am informed that i am due with R327.52 and says on their system it shiws i was connected till the 30th December 2017. I dis kot have any connection at all omly the channel 100 was paying and otger channels showed an error message. So on the 20th January 2018 today I paid R415 as it showed I need to pay that amount on the system at the store. After I paid I get an sms reading Thanks for your DStv payment. Unfortunately, you still need to pay R327.52 to reconnect. If you still have an error after you've paid, dial *120*68584# to fix it. How is that? I would like to find out because I will not pay for a service I did not recieve because I was disconnected. FIX MY ACCOUNT I WILL NOT PAY ANY CENT MORE FOR YOUR SYSTEM ERROR. I NEED MY RECONNECTION
315 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (88.88888888888889%)