Poor Services. Car battery doesn't support car features.

Evening, I'm very disappointed with the service I've received from Renault Germiston. Here is what happened.

I've bought my new Renault kiger on March 2022 hence on 11th month the battery of my car died. I've lodge a claim as the battery warranty was still valid hence they told me that I should bring the car to the garadge and I did that. It takes 5 days still waiting for them to come back to me. I've decided to go check whats the cause of the delay and they told me the warranty department wants to run test the battery and I gave them that permission because I want this issue to be resolved.

They came back to me with an information that warranty department suspects my tracker device. They saying tracker device on my car is consuming too much current from the battery, hence I called tracker company to come to the garadge under my expenses hence they did came and they tested their device with Renault technician and they all agreed that the device was not part of the problem.

Because I was using my car on ubber and I was paying my car installment with ubber income, I request to take my car and they will be pushing my claim with warranty department. I told them that I'm going to buy a new battery coz the current one was not even enabling to switch the lights on, it was a mess. They agreed that I can go buy new battery and continue with my business.

They called me again after a week that I should bring back the battery as warranty department wants to do the last test on the battery unfortunately the time when I bought the new battery I left the old battery from the shop as requested by the shop. I told them that I'm no longer having the battery with me and they told me that they are cancelling my claim.

My worry is that Renault SA hasn't been fair to me because I gave them enough time to do the test and they did the tests now they want to retest the battery again even when their technician told them that two cells were dead on the battery and tracker device wasn't part of the problem.

I'm truly disappointed on Renault SA.