VW Wonderboom Poor Service Delivery

Requested a quotation for 255000km service on 30 August Caddy booked for service 02 September with comments squeaky noise from AC VW called me with repairs quote, tensioner pulley and belt needs replacement Gave the go ahead on Tuesday 03 September Received the vehicle back on Thursday 05 September with the same squeaky noise as initially reported Took the vehicle back Service adviser reported AC pump seizing up and needs replacement, gave go ahead 05 September Called on Monday 09 September to follow up Service adviser I spoke to is off sick, spoke to the lady standing in for him She advised that the AC pump was ordered and will arrive Monday afternoon, she will arrange fitment for collection on Tuesday 10 September Called this morning 10 September, original service adviser is back and said the lady gave the wrong info AC pump will only be collected Tuesday 10 September in the afternoon and will be replaced Wednesday 11 September

Called the DP and his reasoning was just as professional as his staffs

Long story short vehicle is standing 8 days in total for a service and minor repairs