Worst Service Manager

The worst and most unfriendly Service Manager I encountered. Was there to replace my battery under the extended maintenance plan which cost us allot to be told that because I have a winch on my bakkie that they are not going to claim under the plan. Bakkie was bought brand new in 2020, all the aftermarket extras were fitted by VW and the battery life is now 5 years which is in any case more that its lifespan to tell me the winch damaged the battery. When some apprentice member and not even qualified technician tested it and confirmed that he cannot find fault or that the winch is draining the battery but assumed because the winch is connected that it must be that.

Took my car to VW Hatfield and what a total 360 turn in service delivery. Was greeted very friendly by all the staff. We explained the situation, booked in my car and 5 hours later phoned me to tell me my car is finished and ready. Tested it and the battery life has passed, and it is not the winch. I will never go back to Wonderboom branch and now only go to Hatfield, Kudos to Hatfield branch where I will be referring all my family and friends.