Angry I want my car

I need urgent assistance I took my car for service today and when I went to collect they say all the cars that were in for service are out and no car is left behind. Called Gert Louw and he shouted at me as if Ian at fault and told me he is on Holiday he is not gonna entertain this and all his people are at Witbank theres is nothing he can do how do I sleep without the whereabouts of my car, I also have places to go as he says Im disturbing him on his holiday. How sure am I that my car is not being stripped as I am sitting here. I need prompt response and I need to have a sit in with Gert to tell me straight what kind of service is he rendering or is it because I am black that is why he spoke to me the way he did I am really ****ed off Service advisor Suzenne