1 reviews | Active since Member
I’m truly frustrated with the service and experience received from Parow VW mccarthy. I purchased a demo car from them, a 2024 T-cross. 2-3months down the line, car started to smell like something is burning. I took the car back to them and told them I suspect a clutch damage, they checked the car and told me everything was perfect. To find few days later, nothing was perfect at all. I then booked another check up with them, they then said a plastic was burnt underneath which was causing the smell. Last month, May month the car started to slow down when driving. Sat afternoon i noticed the indicator for gear change was not responding accordingly. Today, in the morning i called in at the branch to explain the issue, that the gear was not responding.they said they’ll only be available on the 18th June for book ins. About 40min later after the call, car stopped in the middle of the road, gear was totally not moving. Causing hazard to me and other drivers. I called insurance and car has been towed to one of VW dealership closest to me and they say they can only attend my vehicle on Wednesday the 4th June.Issue now I am stuck with no car, I do not know how I’ll move during this 3 days between 3 different schools for my kids and myself to go to work. I need a curtesy car as this issue has been reported 2 times and VW mccarthy was ******** about it. How am I supposed to function without a car when they refuse to accommodate me? I’m in disbelief of this service and all emotions involved at the moment