Poor service

When going to Toyota Pietermaritzburg Armitage branch ( parts department )bring a chair to sit on , You would swear we are at home affairs .We v been standing in a line for more than 40 minutes waiting to be served . I don’t know if there’s only 1 person working in this department. It’s my second time coming the last time I left after standing for 30 minutes again , this time I don’t have a choice I’ll stand cause both my car batteries are flat , last time I left and decided to use the spare key . The service is slow and pathetic .