App**** charges at Bidvest Lounge

I would like to bring to your attention a recent charge that was processed on my account. When I accessed the Bidvest Lounge, I was informed by the staff that there would be no charge due to my account being on Private status.

However, I have since noticed a total deduction of R1,200, on the 8th at the East London Slow Lounge processed in four separate transactions of R300 each — covering myself, my wife, and our two children only the next day was told that there will be no charge as I'm on Private Client Card.The payment transaction then took place on the 9th November 2025.

Could you please assist me in understanding:

Why these charges were app**** despite the account status? Whether the Bidvest Lounge benefit is not included for Private clients? If possible, could the charges be reviewed and reversed if made in error? I would appreciate your urgent assistance and clarification regarding this matter.