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peter M
Active since Mar 2018
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3 reviews5 months ago
Bidvest Lounge East London
hope this message finds you well. I would like to bring to your attention a recent charge that was processed on my account. When I accessed the Bidvest Lounge,on the 8th November 2025 I was informed by the staff that there would be no charge due to my account being on Private status.On the 9th November the transaction took place and I was Charged R1200 including myself. However, I have since noticed a total deduction of R1,200, processed in four separate transactions of R300 each — covering myself, my wife, and our two children. Could you please assist me in understanding: Why these charges were app**** despite the account status? Whether the Bidvest Lounge benefit is not included for Private clients? If possible, could the charges be reviewed and reversed if made in error? I would appreciate your urgent assistance and clarification regarding this matter. According to the below FNB Private Clients can access both the SLOW and Bidvest Premier Lounges, with complimentary access varying based on their eBucks Reward Level and the specific card they hold. Access is granted by generating a QR code on the FNB app or by swiping a qualifying card and scanning the boarding pass. Secondary cardholders and guests may also be included. Qualifying for lounge access eBucks Reward Level: Access to SLOW lounges is determined by your eBucks Reward Level, with higher levels often granting more complimentary visits or unlimited access at higher levels. FNB Cards: A specific FNB Private Clients card (Credit Card or Cheque Card) is required. Secondary Cardholders: Secondary cardholders benefit from the main cardholder's complimentary visits. Guest Access: Qualifying clients can bring guests and children (for a fee), and FNB Private Wealth clients may get one complimentary guest and one complimentary child per entry. Accessing the lounge Generate a QR code: On the FNB or RMB Private Bank App, generate a QR code for lounge access. Scan and access: Scan the QR code at the lounge entrance, or swipe your qualifying FNB or RMB Private Bank card and scan your boarding pass. Check your card: If unsure about your eligibility, contact your credit card issuer for assistance. Additional benefits Access to Bidvest Premier and SLOW Lounges Complimentary Wi-Fi, snacks, and beverages in the lounges Access to showers and other facilities Bonus lounge visits when booking flights through eBucks Travel Family access to lounges
53 replies
5 months ago
App**** charges at Bidvest Lounge
I would like to bring to your attention a recent charge that was processed on my account. When I accessed the Bidvest Lounge, I was informed by the staff that there would be no charge due to my account being on Private status. However, I have since noticed a total deduction of R1,200, on the 8th at the East London Slow Lounge processed in four separate transactions of R300 each — covering myself, my wife, and our two children only the next day was told that there will be no charge as I'm on Private Client Card.The payment transaction then took place on the 9th November 2025. Could you please assist me in understanding: Why these charges were app**** despite the account status? Whether the Bidvest Lounge benefit is not included for Private clients? If possible, could the charges be reviewed and reversed if made in error? I would appreciate your urgent assistance and clarification regarding this matter.
0 replies
6 months ago
Subject: Urgent Escalation: Extremely Poor Service on Signature Update Request – Clearwater Branch
Dear FNB Management, I am writing this email out of complete frustration and disappointment with the service I have received from your Clearwater branch. All I wanted was to update the signatories for our new online business account – a simple and standard process. I first submitted my request to Ms. Devigee Naidoo on 15/10/2025. She responded by instructing me to send the documents to permissions@kyc.co.za , which I did immediately and even cc’d her. The email, however, bounced back as undelivered. I notified her about this issue, yet she never called, never followed up, and never responded. After several follow-up emails with no assistance whatsoever, I called the Clearwater Branch again, only to be told that Ms. Naidoo was on leave. I was then referred to Ms. Verona Singh, who sent me a form to acknowledge, complete, and return, which I did promptly on 21/10/2025. It has now been seven days, and still nothing has been resolved. Meanwhile, our account has funds sitting in it, and we cannot transact or pay our suppliers, which has directly caused project delays and serious inconvenience to our business operations. This level of negligence and lack of accountability from your staff is completely unacceptable. We opened this account with FNB expecting professionalism, not to be left stranded and ignored for over a week for such a basic request. I urgently request immediate intervention from FNB management to have this matter resolved today. Please assign a responsible person who can take ownership and ensure that our online banking access and signatories are updated without further delay. Peter Mazibuko 0817167674 Managing Director www.kubambana.co.za
53 replies
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